Since September 2000, Wang Li has served as the director of the high-speed service area of the passenger station. The high-speed service area has 440 daily service shifts and more than 6,300 passengers. It is the key service window unit of Linyi Bus Terminal and the team with the largest workload and the hardest work. She set an example by strict management, formulated clear job responsibilities, work standards and processes, and conscientiously implemented them. On the one hand, she strengthens self-study, on the other hand, she strives to improve the professional quality of all employees, and conducts on-the-job training and technical competitions. Four special training activities, such as comprehensive professional quality training, business assessment, Putonghua, civilized service terms, daily English terms, deaf-mute language and service etiquette, were carried out, leading staff to learn passenger psychology, prevention and treatment of common diseases, common sense of tourism and economic and cultural overview of Linyi, broadening service scope and improving service ability. Through training and study, every employee can memorize the job responsibilities and work standards, especially the fares of thousands of stops, thousands of miles and thousands of fares, and they can learn by heart and use them freely, so that all employees in the whole region can practice a perfect service skill. In 2006, she led the staff in the service area to fill in the ticket checking record 167900 without any mistakes, and safely sent 2.29 million passengers, realizing the passenger income of129.45 million yuan. The high-speed service area has been rated as a municipal model collective, a civilized post for women and a demonstration post for workers' economic and technological innovation projects.
On the basis of consulting a large number of passengers and observing their words and deeds, Wang Li analyzed the different requirements of passengers through empathy, studied and improved the service work method, and summed up the service work method of "people-oriented, courtesy first, standardized operation and family service", which was popularized throughout the station. She is strict with herself and bears hardships first. Go out early and come back late every day. For more than 20 years, I have to work 10 hours every day, and I have never taken a complete vacation. Catch up with the Spring Festival, May Day, Eleventh and other holidays, but also work around the clock. I was sick because of overwork. Husband often jokes: "Wang Li only cares about everyone's small family." I have to take care of both my family and her body, and she has become her' wife'. " At work, she thinks about what passengers think, is anxious about what passengers are anxious about, and takes the initiative to solve problems for passengers, winning wide acclaim from passengers.
Wang Li treats tourists as relatives. She used to find parents for lost children, homes for long-lost old people, and donations to buy tickets for passengers in need. She also enthusiastically participated in public welfare activities to help people in need, took the lead in various donation activities to the disaster-stricken areas and employees in need, and called on everyone to give love to send warm and actively donate money and materials. At her initiative, the main station set up a donation box for "Love Spring Bud", calling on employees in this area to donate one yuan a day to help girls who dropped out of school return to class.