ICBC needs to record your problems so as to submit them to relevant departments for handling. Please provide your name, contact number, transaction card number, transaction time, transaction amount, detailed error information (information code, Chinese prompt), payee information (name, account number, receiving bank, country and city) and full-screen screenshots of each step. Please send the above information to our message board. The sending method is as follows: Click "Contact Our Bank" at the bottom of our portal website, select "Manual Service" in the page, and click "Online Message" to provide it. We apologize for the inconvenience!
We launch SMS banking, edit the consultation content and send it to 95588. You can get a professional reply, which is convenient and quick!