1. When dealing with superiors, the team leader is the leader and plays four roles.
1) generation of superior management.
One problem that team leaders should be clear about is that your position is appointed by the enterprise, and the enterprise entrusts you to manage the team. Everything you say and do is a kind of job behavior, so team leaders should express the intention of the enterprise in the process of team management.
2) Take corresponding responsibilities.
In the process of work, the team leader has the right to make corresponding decisions to achieve the work objectives of the enterprise and bear corresponding responsibilities for the work results.
3) the superior's assistant
In the course of work, team leaders are obliged to provide information and suggestions to achieve the goals of quality, cost and delivery time.
As soon as the work goal is issued, the team leader will carry it out. As for whether your superior's decision is correct, it is not for the team leader to test, but for a higher level leader or the market to test. Many team leaders often make such mistakes because they don't have a clear understanding of their roles. They think that it is inappropriate for their superiors to make decisions, and they are perfunctory in the process of implementation. This is an irresponsible behavior, not a professional behavior. Note: You have the right to refuse the wrong instruction involving safety.
4) cooperative organization and overall concept
Team leader has the responsibility to coordinate with other departments on behalf of superiors, such as equipment maintenance, logistics and information exchange. Regardless of external coordination or the handling of things or conflicts in the class, the team leader should have a global concept, jump out of the team and analyze and solve problems from a global perspective. Imagine that if there is something wrong with the work of any department of the enterprise, the goal of the enterprise cannot be achieved.
2. Treating employees, the team leader is the leader and should play two roles.
Organization, management and guidance.
Team work is "the sparrow is small and complete", and the first task of the team leader is to achieve the team goal. Team leaders should choose methods to achieve goals according to the actual situation of the team, and organize, manage and coordinate team resources, which is also the value of team leaders. The specific content includes the management of production, quality, cost, safety and personnel, which is also the purpose of this book, so the team leader should not only master the management rules, but also learn the management methods.
There is also a very important role, that is, guidance and counseling, which is an important responsibility of managers at any level. When new employees come, the team leader can guide them to master the corresponding knowledge and skills as soon as possible and reach the standard; On the basis of mastering the application of new equipment, new technology and new technology, the team leader will guide and train the team members to meet the standards.
2) Trust partners
Team leaders and staff are the same in performance and depend on each other. Both sides should work together to achieve the goal. Team leaders should understand and care about employees and establish a trust relationship. We should consider problems from the perspective of employees, help employees solve problems, and help employees improve their ability to cope with various problems and challenges.
3. Treat other teams and groups or cooperative departments and personnel in a parallel relationship and need to play the role of communication and coordination.
The traditional way to cooperate with other teams or collaborative departments is to do their own jobs, but modern enterprises require team leaders to establish the concept of internal users in addition to their own jobs, that is, the next process is my users, or whoever uses my work results is my users. The production process of an enterprise is carried out according to the process. In order to ensure that the final products and services meet the needs of external users, all production links and links should be connected smoothly. The work of a team needs the support of other teams and collaborative departments, so it is very important to establish the thinking of internal users first.