I. Preparations before departure
(1) Basic considerations
1. Tourists should consider their physical condition before going out, and it is recommended to have a physical examination before going out. If tourists are weak or sick, they must insist on treatment to prevent the recurrence of old diseases. Old people often suffer from a variety of chronic diseases. People who need to take medicine at ordinary times must not forget to take medicine when traveling, otherwise it may lead to recurrence of old diseases and aggravation or deterioration of their condition.
2. Before departure, tourists should take some necessary medicines and commonly used medicines (such as cold medicine, antidiarrheal medicine, motion sickness medicine, etc.). ) Stay with them according to your physical condition, and prepare clothes and rain gear according to the weather changes. To prevent fire accidents, please don't carry inflammable and explosive articles, and don't throw cigarette butts and kindling.
3. Now many hotels are green hotels and don't provide toiletries. Please bring your own toiletries. And special documents before departure, please take them with you. If the discount cannot be discounted due to your own factors, the travel agency will not bear any consequences.
4. Before you leave, arrange related matters at home, tell your family the travel route, emergency contact information of the travel agency, and you can also tell the travel agency the emergency contact information of your family. Leave a copy of your ID card and passport with your family in case of emergency.
Please bring your ID card, personal travel articles, bus tickets, plane tickets, train tickets and other valid documents. And arrive at the appointed meeting place on time, don't be late. Some scenic spots have certain discounts for soldiers, the elderly, children and the disabled. Visitors are requested to show their certificates to the tour guide in advance so that the tour guide can buy preferential tickets. If they show it to the tour guide after purchasing the ticket, they won't enjoy the discount.
When you are not at home, the weather may be changeable. Please take a sun umbrella just in case.
(2) Matters needing attention in signing a tourism contract
1. Please read the travel contract carefully, carefully check the tourist information in the contract, and confirm that the name and ID number are correct. If the tourist's ID number or name is wrong, and he can't pass the customs inspection, board the plane or take other means of transportation, the loss shall be borne by the tourist himself.
2. It is recommended to buy personal accident insurance for tourists. Travel agencies of high-risk projects such as diving, self-driving, horseback riding, skiing and rafting would like to remind you that it is recommended to take out high-risk accident insurance.
Minors participating in group tours must be accompanied by guardians or adult family members. If the guardian is unable to accompany him, the guardian shall sign a travel contract and a minor travel agreement.
Second, the matters needing attention in the journey
(1) Matters needing attention in taking transportation
1. Tickets for tour groups are all group tickets. The flight information listed in the itinerary at the time of registration is reference information, and the final flight information is subject to the departure notice.
2. Teams and passengers flying by plane must arrive at the airport at least 150 minutes before the plane takes off, and the train must arrive at the train station 60 minutes before the train starts. Passengers must check whether they have their valid boarding documents (original passports and ID cards, and original household registration books for children who have not applied for ID cards). If tourists fail to catch the bus, boat or plane due to their own reasons (such as inaccurate contact information, inability to contact, failure to arrive at the meeting place in time, etc.). ), the relevant losses and consequences shall be borne by the tourists themselves.
3. If there are domestic transit tourists, it is recommended to arrive at the exit port or airport one day in advance, and the related expenses such as accommodation and accommodation for early arrival shall be borne by the tourists themselves. In case of force majeure such as weather during the trip, the travel agency will assist in the arrangement, but will not bear the losses and responsibilities.
4. For discounted air tickets or group air tickets with lower discounts, airlines generally require that tickets be issued in advance, and stipulate that they shall not be refunded for any reason (including the refusal of guests by embassies and consulates) after the tickets are issued. If this happens, the travel agency will deduct the guest's expenses according to the actual loss. Air tickets for children and babies should be implemented in accordance with the specific regulations of each airline.
5. During the Golden Week or other tourist peak seasons, the overtime and chartered flight of domestic and international flights increase greatly, which is easy to cause flight delays. In this case, please wait patiently in the waiting room, pay close attention to the flight information, and don't run around to avoid missing the plane. At the same time, airlines may temporarily adjust flights due to factors such as capacity. If this happens, the company will adjust the travel itinerary accordingly, and ask the tourists to cooperate and understand.
6. Means of transportation for tourists (including airplanes, cars, trains, ships, subways and sightseeing ropeways, sightseeing bus, yachts, etc.). In the scenic area) is on the way. If there is a traffic accident, you should obey the arrangement and command of the tour guide and don't panic; When personal injury occurs, tourists should try their best to rescue or save themselves, and at the same time pay attention to protecting the scene to avoid expanding losses.
7. Visitors should fasten their seat belts when taking transportation, and don't leave their seats at will. Only after the traffic stops can they leave. When getting on and off the means of transportation, you must wait in line, pay attention to civility and courtesy, and give priority to the elderly, children and women. Don't be crowded to avoid accidents. Tourists with children should pay attention to the safety of children when taking transportation.
8. When tourists take transportation, please don't talk to the driver and urge the driver to drive fast. Don't stick your head, hands, feet or luggage out of the window to prevent accidents. Don't throw waste (miscellaneous) things, especially hard things out of the window, so as not to hurt others. Don't change seats while the vehicle is driving. Please pay attention to the direction of the vehicle when getting on and off the bus to avoid danger.
9. When tourists get off for sightseeing, dining and shopping, please pay attention to closing the tourist window and take valuables with you. If valuables are lost or stolen, neither the car company nor the travel agency is responsible.
10. Tourists should pay attention to the safety management regulations of civil aviation when flying, and the weight of checked baggage should comply with the regulations of airlines. If it exceeds the overweight fee paid by tourists themselves, please consult the travel agency staff for specific regulations; Visitors will be prohibited from carrying liquids on board. If they insist on carrying a small amount of liquid on board, they must open the bottle for inspection. In order to avoid the trouble of security check, visitors are requested to check the liquids they carry.
1 1. When taking speedboats, rafting or taking part in water activities, tourists should wear life jackets as required and follow the guidance of the staff. When traveling by speedboat, all tourists should hold on to the handrail, and young or old people should not bow to avoid accidents.
12. It is forbidden to bring inflammable, explosive, controlled knives and other dangerous goods into the car. When flying, taking a bus or taking a boat, you should pay attention to the escalator and stand firm on the steps. When taking a bus, you should pay attention to the bumps on the road and the driver's sudden braking to avoid sprain or injury. It is forbidden to chase or run on the way to avoid danger. It is not advisable to draw water too full on the train, and it is advisable to draw water in 3/4 places to avoid burns.
13. During the tour, tourists must choose regular cavalry horses when riding horses. Choose wild horses by yourself, and the travel agency does not assume any responsibility; Tourists should pay attention to safety when taking cruise ships. According to the instructions of the staff, no dangerous actions are allowed, and the travel agency will not bear any consequences. Tourists are not allowed to climb trees, climb rocks, stand behind horses and other dangerous actions, and the travel agency is not responsible; Pay attention to the slippery ground when going to the toilet to prevent falling; Don't swim in the river or the sea without authorization, and don't make dangerous moves or take pictures in dangerous places by the river or the sea.
14. For the self-funded projects in the itinerary, more than 50% of the tourists need to agree to participate. Less than 50% of tourists, travel agencies shall not arrange the scenic spot.
15, the scenic spot tickets are discounted, and the difference is refunded according to the agreed price between the travel agency and the scenic spot.
16. In case of force majeure, earthquake, flood, etc. The accommodation expenses incurred shall be borne by the guests themselves.
17. Be sure to fasten your seat belt after boarding the coach.
(2) Accommodation considerations
1. Upon arrival at the hotel, visitors must follow the arrangement of the tour guide; Hotel accommodation is based on the principle of two people and one room. If you are single, a man and a woman, the travel society will change rooms for couples or adjust them to triple rooms; Whether the bed is occupied or not, the accompanying children are arranged according to the contract. If the tourists specially designate a single room, please pay the price difference of the single room before the trip and get the confirmation from the travel agency to avoid disputes after the trip.
2. After staying in the hotel, tourists should know the safety instructions of the hotel and be familiar with the emergency exits, safety exits, safety stairs and safety transfer routes of the hotel. Please keep your room card or key, and check the facilities in the room (bathroom equipment, remote control, ashtray, towel and bath towel, etc.). ) is damaged, lost or polluted. If damage, shortage and pollution are found, inform the hotel in time to avoid unnecessary trouble when checking out. Visitors who dye their hair had better bring a towel, pillow towel or wait until their hair is dry before going to bed to avoid dyeing the hotel pillow.
3. When using hotel supplies, please check whether they are free. If tourists use paid items, please pay related fees (such as drinks, food, washing, telephone, pay TV programs, pay network, etc. ) when checking out. )
4. When taking a bath, the floor and bathtub are easy to slip. Be sure to put the anti-skid pad in place to prevent slipping and injury. Don't take a bath after drinking, don't take a sauna, and don't bathe the elderly and children without being looked after. It is also recommended to avoid taking a bath with hot water with excessive temperature, so as to avoid physical discomfort caused by high blood pressure.
5. Don't tell strangers your hotel and room number casually, don't let strangers or maintenance personnel who claim to be hotels enter the guest room casually, lock the door when entering and leaving the guest room, and pay attention to whether the doors and windows of the room are closed and the safety lock is locked before going to bed; Please put your valuables in the hotel safe and keep the receipt. If you take it, please take care of it. If it is stolen, the consequences will be borne by you.
6. When tourists need to go out after staying in the hotel, they should inform the tour guide and write down their mobile phone numbers. Before going out, they should get a hotel room card at the hotel reception. If tourists get lost, they can return to the hotel safely and smoothly according to the phone number and address displayed on the room card. Don't leave the group without authorization during the trip. Leave the group without authorization, and the consequences will be borne by the tourists themselves.
7. If tourists choose to consume the hotel's supporting fitness and entertainment facilities (such as swimming pools and gyms). ), please pay attention to personal and property safety; For activities not arranged by travel agencies, travel agencies are limited to the obligation of reminding and informing.
8. Don't panic in an emergency: don't take the elevator or jump off a building at will when there is a fire, judge the fire calmly and take the initiative to save yourself; If there is a fire, you can roll on the spot or suppress the flame with heavy clothes; When it is necessary to pass through corridors and passages with heavy smoke, wrap your body with soaked clothes, cover your nose and mouth, and crawl close to the ground and along the wall; When the door can't escape from the fire, you can wrap your body with soaked clothes, block the door with bedding or splash water to cool down and wait for rescue, or shake colorful clothes to call rescuers.