The Beijing Municipal Health and Wellness Committee accepts calls (consultation, complaint and report) from the masses: Beijing public health service hotline 12320, with manual service hours from Monday to Sunday at 8:00- 18:00, and voice service hours at other times.
12320 is a government public welfare hotline set up by the Ministry of Health. It was launched on February 9, 2005, and was put on trial in 2006. 20 12 will be fully launched at the end of this year. 201March 2320, the public health telephone was officially renamed as 12320. The telephone covers all parts of the country and serves everyone in China.
Over the years, many departments of the national health system have set up various consultation service hotlines according to their respective business needs, such as AIDS/STD, hypertension, diabetes, mental health, tobacco control, poisoning, etc. These hotlines are scattered, lack of overall arrangement, and have different numbers, which is not conducive to memory and use.
12320 belongs to the government's public welfare hotline in the health industry. It is a channel for the health system to communicate with the society and the public, a platform for the public to report and complain about public health-related issues, a window for spreading health policy information and health prevention knowledge to the public, and a window for the health department to implement the people-oriented ruling concept.
It is an important measure to improve people's health level and better serve people's health by publicizing government information, further strengthening the relationship between government and people and improving work style. 12320 call center is built in cities above prefecture level according to national administrative divisions. Local citizens can call local 12320 and only pay local telephone charges.
12320 main responsibilities:
1, to accept public reports on public health emergencies and cases of violation of health laws and regulations.
2, accept the public's complaints about emergency handling of public health emergencies.
3, accept public opinions and suggestions on public health work.
4. To provide consulting services on public health laws, regulations, principles and policies, disease prevention and control and medical care in China.
5. The cities that have been opened have established a relatively perfect linkage mechanism, and citizens' reports, complaints and suggestions can be quickly transferred to the corresponding processing departments, and the progress or results can be fed back in time to reply to the citizens within the specified time.