0 1 Understanding customer information
First of all, we should form a good habit, collect information about new customers and do further analysis and research.
The best way to ask customers about information is: Our company wants to set up files for customers, please provide information.
02 determine the customer type
Usually, people who have sought prices in the process of trade exchange will be accompanied by the following situations: first, they really want to buy, second, they compare prices, and third, they collect information in the early stage for future use.
If the customer can directly put forward the product and the required model, it must be an expert, and then there will be reasons for not seeing anyone after asking the price of the product of interest. The first and second cases may be that a suitable supplier has been found or the price has been asked enough. This requires a comprehensive analysis based on customer information.
Different ways of communication.
Many foreign traders communicate with customers by email, but email is only one of the ways to communicate with customers, and they can also call each other.
If the customer is silent, instead of thinking hard and guessing here, you don't know what happened to the customer, what type to recommend to the customer, how to communicate with the customer later, and so on. It is better to think about the relevant points and make a phone call to communicate with customers.
If the other party has set up a message, you should also express your intentions and questions completely before hanging up.
Analyze the price and positioning of products.
Based on consumers' psychology, if similar products fail at high price or low price, most consumers will choose the middle one.
It is suggested to evaluate the product price. If the selling price is higher than the average price, let the customer know where you are. If the selling price is lower than the average price, you must let customers know where you have saved costs. Then eliminate customers' doubts about high or low prices.
The situation of each customer is different. If you don't know how to communicate with customers, you should first find the reasons from yourself, and then negotiate with them according to the types of customers.