If the travel card service is abnormal, you can also query by SMS, and send a message CXMYD to the operator, to 1000 1 for telecom users and to 10086 for mobile users.
You need to make feedback and complaints on the travel card page, enter reasons, add screenshots, enter contact information and submit feedback.
Click on the three-point sign on the travel card page.
Click to collect the following feedback and complaints.
Click to enter the function is abnormal.
Click Other Exceptions under Slow Interface Loading. ?
Enter the question, add a screenshot, fill in the contact information, and click Submit.