Vivo mobile phones have performance failures listed in the Performance Failure Table of Mobile Phone Products within 7 days from the date of sale, and users can choose to return, exchange or repair them.
If the performance failure listed in the Performance Failure Table of Mobile Phone Products occurs within 8 to 30 days from the date of sale, you can choose to exchange or repair it; After the replacement, the validity period of the three guarantees of the mobile phone will be recalculated from the date of replacement; After applying for replacement due to failure, you can also enjoy 7 days of unreasonable return and 30 days of non-human quality problems replacement service.
The warranty conditions of vivo mobile phone host are as follows:
1, 7-day return and exchange: within 7 days from the date of sale, the mobile phone host has a performance failure that is not artificially damaged, and you can choose to return, exchange or repair it.
2, 30-day replacement: within 30 days from the date of sale, the mobile phone host has a performance failure that is not artificially damaged, and you can choose to exchange or repair.
3, one-year free maintenance: within one year from the date of sale, the mobile phone has non-human damage performance failure, you can go to vivo after-sales service center to enjoy free warranty service.
4. Note: Only products of the same model can be replaced. The official shopping mall of Vivo supports the 30-day unreasonable return service. The official mall purchases the machine, and the three-package date starts from the day when the mobile phone is received.