1. Consult the government information and public service information such as the work responsibilities, policies and regulations, working procedures, law enforcement procedures and administrative examination and approval of the organizer.
2. Non-emergency help within the responsibility of the organizer.
3. Complaints and suggestions on urban governance, public services, market supervision and economic and social development.
4, the administrative organs, public service enterprises and institutions staff work style, administrative efficiency and other aspects of complaints and reports.
5. Other matters that should be accepted.
12345 citizen service hotline serves the citizens' government affairs. In order to facilitate citizens' memory, all provinces and cities in China have adopted the combination of service hotlines and access to 12345, and then transfer them to the convenience hotlines of relevant departments through the hotline center 12345 according to specific conditions. The hotline 12345 was warmly welcomed by the masses, and many problems were solved through 12345 consultation and complaint.
Hotline acceptance scope
Accept all kinds of non-emergency needs of enterprises and the masses, including consultation, help-seeking, complaints, reports and suggestions in the fields of economic regulation, market supervision, social management, public services and ecological environmental protection.
Do not accept matters that must be solved through litigation, arbitration, discipline inspection and supervision, administrative reconsideration, government information disclosure and other procedures, matters that have entered the petition channel, matters involving state secrets, commercial secrets, personal privacy and violations of social public order and good customs.