What should you do if the company has a complaint? Interview topic

1. See the specific content of the complaint. If the situation is true, you should be brave enough to take responsibility for yourself.

2. Find out the root cause of the problem, which is that your business is not good, you are not familiar with policies and regulations, or you are careless and ignorant. Explain the situation to the leader, apologize to the complainant, and accept the organization's handling of yourself.

3. If the complaint is not true, be patient, explain the situation to the leader, give a detailed and comprehensive explanation to the complainant, and strive for the understanding of the other party.

4. Learn lessons, correct service attitude, improve business skills, and minimize or eliminate complaints.