The development of e-government has achieved results.
The overall coordination mechanism has been gradually improved. At present, the overall coordination mechanism and top-level design of e-government in China have been gradually improved, and the systematization and systematization of e-government work have been continuously strengthened. The national overall coordination mechanism of e-government has been established, the functions of various departments in the development of e-government have been clarified, and the coordination of e-government policy implementation has been improved. A comprehensive national e-government pilot was launched to promote local solutions to problems such as imperfect management mechanism, insufficient integration of information systems, low level of business systems and insufficient government services.
"Internet+government services" was further promoted. According to the 20 18 UN e-government survey report, China's online service index is 0.86 1 1, ranking 34th, which is at the international leading level. At present, all provinces have built provincial online government service platforms, and "Internet+government service" has become an important way to provide public services. Optimizing online services in an all-round way has become an important support for deepening decentralization, combining liberalization with management and improving service reform. Most provincial administrative licensing items have online pre-trial appointment function, and the average processing time has been greatly reduced. The excellent practice of "Internet+government services" is constantly emerging everywhere. The reform of "running at most once" in Zhejiang Province, the reform of "digital government" in Guangdong Province and the construction of e-government cloud computing platform in Fujian Province are all outstanding achievements of "Internet+government services".
The integration of information resources has achieved initial results. All localities and departments have actively implemented the requirements of the Implementation Plan for the Integration of Government Information Systems, continuously promoted the exchange of government information and the integration of resources, and achieved positive results in the integration of government information systems. Taking the integration and sharing of government information systems as the starting point, we will strengthen overall planning and overall promotion, effectively integrate and share information data scattered in governments and departments at all levels in an orderly manner, and improve the utilization level of government information resources and the level of government services as a whole. Through the integration of government information system, we will gradually realize the interconnection between the business handling system of ministries and commissions and the local government service platform, and gradually realize the exchange, sharing and linkage of basic information data and services.
E-government and social informatization are gradually developing together. E-government construction has gradually shifted from project construction to service. More social organizations and enterprises participate in the construction of government informatization. Government cloud's market is constantly expanding, and the steady advancement of government cloud has improved the efficiency of government informatization construction. With the new round of government institutional reform, many local governments have set up big data bureaus, which will further drive the digital transformation of the government, and the subsequent big data platforms and business platforms will become the inevitable trend after the infrastructure construction in government cloud. All localities are also actively promoting the open use of government information resources, gradually promoting the opening of data highly related to economic and social development to social enterprises, promoting mass entrepreneurship and innovation, improving people's satisfaction and the effectiveness of e-government construction, and better mobilizing the participation enthusiasm of all social subjects.
Problems existing in the development of e-government
Facing the new situation and opportunities, we must clearly realize that while the development of e-government in China has achieved initial results, there are still some problems to be solved urgently.
Online service ability needs to be improved. First, the service scope is not wide enough and the service information is not perfect. This is mainly manifested in the fact that a few local governments have not seriously implemented the requirements of "doing their best" and the supply capacity of online government services is unbalanced; The online government service hall is not refined enough, the accuracy and timeliness are not strong, and the service information is slowly updated. Second, the degree of service intensification still needs to be improved, and service software does not iterate. At present, many local government service channels are online and offline, but the forms are scattered and the degree of service intensification still needs to be improved. In addition, the updating and upgrading of mobile client function modules and business systems also presents shortcomings, which does not conform to the Internet iterative thinking of continuously optimizing and improving government service functions.
The isolated island of information resources still exists. At present, the online government service platforms in various regions are mostly based on the existing network infrastructure, business systems and data resources, and are basically built in an independent mode. Cross-regional, cross-departmental, cross-level and cross-business information resources are not shared and coordinated enough, and information islands still exist, such as basic information such as citizens' household registration, education, employment and medical care. At the same time, due to the immature application of the catalogue system of government service information resources and the lack of efficient coordination mechanism, the progress of data opening and information sharing of online government service platforms in various regions is slow, and the contradiction between supply and demand of information sharing is more prominent, resulting in information islands and departmental barriers among various departments and levels.
The standard system has not yet been formed. In recent years, China's government informatization construction has made important progress, but in the development and utilization of information resources, relevant laws, regulations and standardization system still need to be improved. The provinces and cities in the forefront of e-government development have issued some regulations and measures, focusing on solving the legal effects of electronic signatures, electronic certificates and other issues, and providing institutional guarantee for the development of online government services. However, from the national level, the basic issues related to the development of e-government still lack legal protection. In addition, how to balance convenience and security, how to clarify the boundary between privacy protection and security sharing, how to improve security awareness and improve security mechanism are also urgent problems in the development of e-government.
The interactive mechanism between the government and the people needs to be improved urgently. At present, some government websites have some problems, such as the lack of interactivity in online services and the lack of convenience service modules. For example, there is a gap between "suggestion consultation" and seamless interactive functions such as "online consultation" and "24-hour online acceptance". To some extent, government departments also have some problems in dealing with people's demands and suggestions, such as long time-consuming, delayed feedback and lack of pertinence. The imperfection of participation mechanism, communication mechanism and guarantee mechanism reduces the efficiency of interaction between the government and the people to some extent, hinders the improvement of government service level and increases administrative costs. Therefore, it is urgent to improve the interaction mechanism between the government and the people and enhance the service ability of the government.
Future development trend
The sustained and healthy development of e-government must adhere to the people-centered development concept, and promote the modernization of government governance with the dual-wheel drive of informationization and deepening the reform of administrative system. In the future, China's e-government development should focus on the following four aspects to further improve the level of government governance and service informatization.
Adhere to the people-centered development concept and enhance the people's sense of gain. In the future, the development of e-government should pay more attention to people's needs, facilitate people to know government information in time, smooth government service channels, simplify work processes and improve work efficiency. In addition, it is necessary to improve the interactive platform between the government and the people, so that the Internet can become a new way to understand the masses, get close to them and solve problems for them, and become a new channel to listen to public opinion and gather people's wisdom.
Accelerate the construction of digital government and promote the digital transformation of government. In the current development stage with data governance as the core, promoting the digital transformation of government is a new trend of e-government development. Accelerate the digital transformation of the government, promote the business restructuring and process reengineering of government services, and promote the formation of government operation network and social governance precision through digital and intelligent methods. The construction of digital government is an important measure to implement the strategy of strengthening the country by network, and it is a profound change to accelerate the transformation of government functions and improve the level of government governance. The construction of digital government will become the key point and breakthrough of promoting high-quality economic development, optimizing business environment and leading government reform and governance capacity building in the digital age.
Promote multi-party participation and stimulate market vitality. At present, the development of e-government in China has made some achievements in integrating data, and opening data is also very important to promote the development of e-government. On the one hand, the government should formulate plans and norms for data openness, promote the construction of multi-level data open platforms, and continuously release government data dividends. On the other hand, we should attach importance to and establish a multi-party participation mechanism, promote market participation in e-government innovation, fully mobilize the enthusiasm of market participants to participate in government information construction, create conditions to stimulate market vitality, and make the market fully participate in the management, construction and design of e-government.
Integrate and utilize emerging information technology to innovate the development of e-government. At present, the innovation and application of global information technology are developing rapidly, and the technical means on which the development of e-government depends are facing a major leap. Pay attention to the integration with big data, artificial intelligence, blockchain and other information technologies, promote the combination of governance innovation and technological innovation, continuously improve the government's regulatory capacity, and strengthen the government's basic public service level. Apply VR technology, biometrics, deep learning and other technologies to e-government services, further strengthen the "interaction" and "connectivity" between the government and the people, and improve the immediacy and service efficiency of government services. (Yi Ding)
Source: Ministry of Civil Affairs website
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