You need to check the official plug-in to display the order information on the right side of the computer.
1. Open the Chat with Buyers dialog box and press the+on the right.
2. Click "Sell" to view Taobao transactions or other third-party plug-ins.
When the buyer wants to inquire about the refund operation, the customer service can insert a plug-in on the right side of Niu Qian to directly help the consumer choose the refund type, and the buyer only needs to supplement the information to complete the application process.