What can we do except return the bad reviews? Although many friends have many years of online shopping experience, they still don't know how to protect their rights correctly. A buyer applied for rights protection but did not contact Xiao Er for a long time. What they are waiting for is the phone harassment of the seller. Some buyers are still full of praise for inferior products even if they buy them to avoid trouble, which is caused by their unclear understanding of rights protection.
What should I do if the goods have quality problems? When the goods arrive, don't click to confirm receipt. After confirming the quality problem of the goods, take a good photo, contact the seller to point out the problem, and negotiate a return or refund. Buyers must pay attention to keep the chat records and return vouchers with sellers. Be careful, if you return the goods, the seller will not give you a refund. If the seller refuses your rights protection, you can apply for the intervention of Taobao Xiaoer. You can't withdraw your application before the rights protection is completed, because there is only one opportunity to protect your rights after the sale.
What if the seller calls to harass the threat? If the buyer encounters this situation, don't submit to humiliation and complain to him directly in Taobao. Taobao official regulations, in case of malicious harassment by sellers, deduct 12 points at one time, and if the circumstances are serious, it will be regarded as a violation, and deduct 48 points at one time. If the declaration period of 15 days has passed, you can contact the manual Taobao customer service Xiaoer for handling. Pay attention to keep all relevant information, including some chat records, screenshots, telephone recordings, etc. Can truly reflect the situation.
What should I do if I buy a fake? If the buyer encounters this situation, he can click on the whole network to report and truthfully fill in the report. When filling in the reasons for reporting, you can write sharply, such as endangering health and breaking the law, which can increase the chances of success in reporting. In addition, you can also complain directly by telephone. Taobao official hotline is: 95 102 1 1.
Some netizens said that it is too difficult to defend rights. Xiao er is basically partial to the seller, and dealing with problems is very slow and perfunctory. Even so, the buyer should not give up, which will encourage the seller's unhealthy practices. After the above methods fail, you can directly call the hotline of the rights protection organization.