According to the announcement of 20 18 holiday arrangement of Shanghai Real Estate Trading Center, combined with the working characteristics of Shanghai Real Estate Trading Center, the announcement of 20 18 holiday arrangement is as follows:
New Year's Day (65438+February 30th-65438+1 October13 days), Spring Festival (February 15 -2 1 7 days), Tomb-Sweeping Day (April 5th-7th, 3 days).
The online contract signing and filing system for new commercial housing and stock housing transactions is closed during the Spring Festival (February 15-17, 3 days), and the rest of the time is normal.
Extended data:
Introduction of "962269" Service Hotline of Shanghai Real Estate Trading Center
With the rapid development of the real estate market, especially the introduction of real estate market regulation policies such as housing purchase restriction and property tax, the real estate transaction registration industry bears more and more important social responsibilities.
In order to change the scattered telephone service mode in the industry and meet the requirements of "civilized industry", the "962269" real estate transaction registration service hotline of Shanghai Real Estate Trading Center came into being. The hotline was put into trial operation on April 6, 20 12, and officially put into operation on June 4, 20 12.
From nearly 60 telephones in various units of the industry to one number now, it has brought maximum convenience to the people, making telephone service more convenient and closer to the needs of the people.
The "962269" service hotline is centrally built by the municipal real estate trading center, which integrates the functions of policy business consultation, accreditation result inquiry, complaint acceptance and supervision, policy release, collection of hot and difficult issues in the real estate transaction registration industry that people care about, and handling the "12345" citizen hotline transfer.
The hotline not only pays attention to solving the problems reflected by citizens' consultation and complaints, but also pays attention to information collection and keeps abreast of industry trends. Not only provide big data for decision makers, but also provide big data and case analysis for relevant district trading centers and relevant departments in the city center, so as to better serve the people and continuously improve the management and service level of the industry.
According to the requirements of "unified acceptance, backstage cooperation and timely reply", the hotline adopts the mode of urban linkage and division of labor. Shanghai Real Estate Trading Center is responsible for the overall lead work, and the district real estate trading center actively cooperates.
The answering seats are divided into urban seats and remote seats in district trading centers. Policy and business consulting service time: seven days a week (except national statutory holidays and adjusted public holidays); Daily labor service time: 8: 45-16: 30; Query time of certification results: 24 hours a year for external service.
At present, the six district trading centers with large business volume always maintain long-distance seats, and the 10 center adopts the form of work order transfer. When the hotline platform encounters a simple consultation, the downtown agent will reply to the customer on the spot or transfer to a remote agent for consultation.
In case of complicated consultation, complaints and suggestions, the work order shall be transferred to the relevant business offices (branches) of the municipal trading center or the trading centers in all districts. ?
Announcement of Shanghai Real Estate Trading Center -20 18 Holiday Arrangement of Real Estate Trading Center