When placing an order, the buyer can't directly contact the customer through the favorable background, so the customer needs to take the initiative to contact. Contact can only be made through the contact information left by customers.
If you encounter problems in Youzan, you can contact Youzan customer service for consultation. Youzan Multi-customer service function is an online customer service function module of Youzan Micro Mall system, which can realize basic customer service distribution and customer service management functions. Zando customer service integrates all customer service channels of Zan account system, which can realize unified management of customer service messages, including third-party APP accounts and official WeChat account messages.
Zanzan's customer service configuration strategy is more flexible and can meet the needs of customer experience and customer service performance appraisal at the same time. Zanzan's multi-customer service system has a quick response function, which can give efficient and accurate answers to routine customer inquiries. Zanzan customer service system can meet the basic customer service management functions. For businesses that need more complex customer service functions such as intelligent customer service robots or work order systems, they need to access special third-party customer service systems.