Housing provident fund management center 12329 hotline manual consultation service scope: policy and business consultation on housing provident fund deposit, withdrawal, change, transfer, reduction and deferment, and issuing legal deposit certificates for deposit units; Housing provident fund personal rights complaints and complaint cases acceptance consultation; Consultation on deposit, withdrawal and change of special maintenance funds for commercial housing.
Deposit, withdrawal and change consultation of special maintenance funds for after-sale public houses; Consultation on housing reform housing price deposit, withdrawal and change; Consultation on withdrawing from stock housing subsidies and other businesses; Housing provident fund loan policy and business consultation.
24-hour automatic voice service scope
1. inquiry function: customers can dial the automatic voice service hotline to obtain various information inquiry services, such as business inquiry, bill inquiry, integral inquiry and network troubleshooting.
2. Handling business: Automatic voice service can provide customers with all kinds of business handling, such as account opening, account closing, change and payment. Customers only need to follow the voice prompts to complete the business.
3. Complaint reporting: If customers encounter problems in the process of using products or services, they can report complaints through the 24-hour automatic voice service. The automatic voice service will transmit the customer's complaint information to the relevant departments for timely handling.
4. Emergency rescue: In case of emergency, customers can call the automatic voice service hotline for emergency rescue services, such as loss reporting, password recovery and emergency stop.