Management process and business process paper. College students need to write papers when they graduate. Papers on management processes and business processes are hard-core, and such papers are not easy to write. Next, I will take you to know about the management process and business process paper.
Management Process and Business Process 1 With the advent of the era of "knowledge economy", in the increasingly competitive market environment, knowledge economy has become the leading force of social development, and countries all over the world pay more and more attention to the development of knowledge industry. As a typical representative of knowledge industry, management consulting industry is booming in the world. China's management consulting industry started late, and there is a huge gap between enterprises and foreign management consulting companies in business process design, division of labor and cooperation, human resource management and so on. How to adjust the management mode, optimize the business process and introduce new service products according to the market situation and customer demand is undoubtedly an important guarantee for management consulting enterprises to achieve dynamic competitive advantage in the market competition.
1, related content of management consulting industry
Management consulting industry refers to a high-intelligence service enterprise engaged by people with rich management knowledge and experience and mastering consulting methods. As a typical knowledge-intensive enterprise, the core business process of management consulting enterprise is closely related to knowledge, and has obvious characteristics:
(1) Product particularity: The final product of management consulting company has immaterial characteristics. Management consulting companies propose solutions for customers based on knowledge, and customers' evaluation of whether products can meet their own needs depends not only on the "solutions" provided by management consulting companies, but also on their successful implementation.
(2) The inter-company business process is very complicated: according to the objectives and tasks, the whole consulting process of management consulting companies can be divided into five stages, namely, contact consulting stage, preparatory consulting stage, formal consulting stage, scheme implementation stage and tracking improvement stage [1]. Due to the uniqueness of management consulting industry, its business process is relatively simple, and the business process between different management consulting companies is highly descriptive.
(3) The development direction of organizational structure is knowledge-based: the development direction of organizational structure of management consulting companies is based on knowledge rather than function, and consultants in different knowledge fields are divided into different departments, thus forming the main body of enterprise organizational structure. This knowledge-based organizational structure is conducive to the smooth development of knowledge flow.
(4) Talent-intensive enterprises: The biggest investment and advantage of management consulting companies lies in a high-quality consulting team. Most of these members are graduates with master's degrees, or professors engaged in theoretical research in colleges and universities, or corporate executives with rich practical experience.
2. The relationship between business process optimization and knowledge management of management consulting companies.
2. 1 Relationship between knowledge management and knowledge flow
Knowledge process is the process of knowledge management. No matter what kind of knowledge management, we should focus on knowledge acquisition, knowledge storage, knowledge enjoyment, knowledge application or knowledge innovation. In a sense, basic knowledge management activities such as knowledge acquisition and knowledge innovation constitute knowledge flow. Obtaining new knowledge from knowledge flow is the goal of enterprise knowledge management. Without knowledge flow, it is meaningless to manage the knowledge management of knowledge-based enterprises.
2.2 the relationship between knowledge process and business process
Business process refers to a series of strict and orderly activities carried out by enterprises to set specific value goals. This set of activities can have one or more inputs and produce one or more outputs, which are value-added for corporate customers. Knowledge process refers to a series of logical knowledge activities to complete the goals set in business process. There should be knowledge and knowledge flow in all business processes of management consulting companies, which is embodied in a series of knowledge activities [2]. The relationship between knowledge process and business process is mainly manifested in the following three aspects:
(1) All complete knowledge processes start with the knowledge demand in the business process and end with meeting the knowledge demand.
(2) Knowledge process and business process are in the same direction, both of which are task-oriented. In the knowledge process, various knowledge activities interact to complete the flow of relevant knowledge involved in the business process. It can be said that knowledge process is the mapping of business process in knowledge field. A basic business activity can correspond to multiple knowledge activities, and activities in the same knowledge process can also be embodied by multiple business process activities. Figure 1 shows the mapping relationship between business processes and knowledge activities.
(3) Business process and knowledge process complement each other. Business process provides a steady stream of knowledge for enterprises and improves the operation efficiency of business process. Smooth knowledge flow can promote the flow of knowledge in business process, improve the knowledge level of employees, promote the application and creation of knowledge, and thus improve the operation efficiency of business process.
2.3 Relationship between business process optimization and knowledge management
Business process optimization is closely related to knowledge management. Knowledge comes from business processes and is applied to business processes. Business process optimization emphasizes customer demand-oriented, and the only way to truly understand customer demand is to collect and sort out customer information through knowledge management, establish a customer demand database, and quickly respond to changes in customer demand [3].
3. Business process optimization model of management consulting company.
3. 1 guiding ideology of mode construction
According to the guiding ideology of ARIS basic modeling, this paper constructs a business process optimization model of management consulting company. Aris (architecture of integrated information system) method is an integrated information system architecture method. Its core idea is information integration, which requires an overall analysis of business processes. ARIS modeling method is an image description of enterprise business process from four angles: enterprise organization, data, function and control. Among them, the description of organization, data and function view is relatively independent, and the information of other modules is not used, and the relationship between them is described by control view.
(1) Organization view: In the ARIS modeling method, the organization view is described in the form of organization block diagram, which specifically includes the comprehensive description of all kinds of information in the enterprise organization structure with basic elements such as organization unit, personnel, role, post and place.
(2) Data view: Data view is the basic element of enterprise informatization, which describes all the data involved in the whole business process of the enterprise. This paper mainly analyzes the knowledge involved in the business process of management consulting company, so the knowledge view reflecting the knowledge structure of business process replaces the data view.
(3) Function view: The function view mainly analyzes the function structure supporting the realization of enterprise goals in the form of a function tree, describes the configuration information oriented to the business process decomposition layer, and describes the transformation process of information from input to output.
(4) Control view: Control view plays a "glue" role in the whole ARIS modeling method, connecting organization, data and function views, which is also an important feature of ARIS that distinguishes it from other modeling methods.
In the process of modeling the core business of a management consulting company, the organizational view of each business department is first constructed. Based on the organizational model, around the implementation process of the whole business process, the knowledge, events and functions involved in the process are collected, analyzed, sorted and described, and then a function view and a knowledge view reflecting data are established respectively. Finally, according to the structure of each view, the relationship between each view is analyzed and described through the control view, so as to show the core business process of the management consulting company more comprehensively.
3.2 Business process optimization model based on knowledge management
In this paper, knowledge management theory is introduced into business process optimization, and the basic modeling idea of ARIS is combined with business process optimization steps to construct a business process optimization model based on knowledge management.
Knowledge management provides a new analytical perspective for management consulting companies to implement business process optimization. It can help enterprises to diagnose the problems and areas that need improvement in their business processes along the path of knowledge flow, improve the knowledge management level of business processes, and thus drive the improvement of process performance.
Management Process and Business Process Paper 2 Production Process Management Paper
Paper on Production Management Based on Process Control
1, methods and ideas
Based on the needs of fine control of production process and combined with the management elements of manufacturing system, four functional strategic elements of "production plan, management strategy, standard system and control ability" are determined, and the evaluation criteria of process control of "reasonable production command, accurate process control, efficient management and operation, proper implementation of standards and scientific performance evaluation" are refined. Through the coupling of data, process and behavior, the production process data collection and analysis network is constructed, the abnormal situation is identified, the management process is rigidly promoted, and the running status of key links in the production process and the implementation results of management behavior are displayed in real time through data or graphics. On the basis of perfecting and optimizing the company's process control system, an appropriate index management system is established to analyze and evaluate the state of the production process in real time, which provides an effective basis for management decision-making and realizes "both process and result".
1. 1 Focusing on the strategic elements of functions, it is the primary task of Guizhou Zhongyan to implement the core value of the enterprise and win the future competition, and the improvement of process control ability is the major guarantee and cornerstone for laying the foundation of "upgrading your cigarettes to a higher level". In the cigarette manufacturing system, under the guidance of the strategy of "refined operation system, timely supervision and accurate management improvement", three major business activities of the manufacturing system are carried out: operation command, production management and process control. Firmly grasp the smallest unit "process" of the plan, monitor the start and end time of the specific process, the preparation and distribution of production resources, and reflect the goal dispersion of plan management with the accuracy of the implementation rate of production plan. Through the comparison and accurate analysis of the configuration of core materials such as fragrant sugar and cut tobacco, the comparison between the planned and actual implementation results reflects the forecasting ability of the production plan. In view of the post, relying on the management process and taking the material flow as the carrier, through the statistical analysis of data and mutual confirmation of results, hidden dangers can be found and rectified in time to promote the improvement of process control ability. If you don't follow the rules, you are not Fiona Fang. Enterprise standard system is the standard of enterprise judgment, the criterion of enterprise management and the norm of enterprise behavior. Production process management and control is to rigidly push the standard system to the ground in the process of production and operation, and maintain the self-driving ability of continuous improvement by controlling abnormal situations and hidden dangers. Continuous improvement is the continuous improvement and perfection of enterprises, and management strategies should make it a normal working method and a natural working habit. PDCA cycle control method is an effective management method to promote continuous improvement of enterprises, and its core content is to promote the effective operation of PDCA management ring, requiring all links of production operation to participate in continuous improvement activities, improve production operation efficiency and improve production operation results. Around the elements of functional strategy, a management platform model reflecting the continuous improvement objects and improvement paths at different levels is established. According to the operation level of the management ring, it is divided into two levels: business management closed loop and decision management closed loop, and the PDCA cycle management idea of supporting and guiding the business management closed loop is established.
1.2 Identifying key process nodes and strengthening process control The production process is a dynamic process, and the fluctuation of any link will affect the final product quality. Therefore, strict control system is an indispensable safeguard measure. The research group believes that strict process control should start with process data, that is, establishing strict data collection network, designing strict data analysis model and formulating strict data evaluation rules, so as to promote the strict operation of process control system. For specific business processes, data as the object and behavior as the purpose', identify key work processes and key indicators, use indicators to reflect management content, and use weights to reflect management orientation. On the premise of data collection, statistics, analysis and evaluation, according to the standard system, combined with the characteristics of the process, the mathematical analysis model of indicators, indicators and standards is established with data as input. Through the pre-designed judgment conditions in the model, combined with the chart, the running state of the production process is intuitively reflected, and the abnormal fluctuation factors of the process are accurately identified, and the basic units of the process, such as process, batch and index, are used. Through the rectification of the problems, the purpose of standardizing behavior is finally achieved. To strengthen the process control, we must first strengthen the key process corresponding to the personnel in key positions, perform their duties realistically, implement the result indicators of post responsibilities to the work site and key links, and put the management principle of "who is in charge and who is responsible" in place. The second is to strengthen the daily investigation and management of hidden dangers, find out, sort out and analyze the problems and hidden dangers in time, and urge the responsible units to take targeted measures and make timely rectification. Finally, taking the smallest unit of the process as the object, we make full use of all kinds of information collected during the production operation, and reflect the control state of the production process objectively and in real time by means of integration, comparison and analysis. Taking the evaluation and incentive system as the driving force, we will continuously promote the optimization of standards and their implementation processes, form a continuous self-driving ability, and gradually improve the production control accuracy and process management level.
1.3 The control results will be settled every day, and the details of eliminating hidden dangers will determine success or failure. Production control focuses on the daily settlement of control results in order to find and eliminate process hidden dangers in time. The daily settlement of control results refers to the timely and effective sorting, analysis and summary of daily production data at the production site by processes, teams, workshops and factories at all levels, and the timeliness and accuracy of the data are ensured through standardized management of the data, so that the production, process and quality management personnel can track the production operation status and grasp the information such as the change trend of indicators in real time. At the same time, the traceability path of production process data can be clearly defined and the performance of the responsible person can be confirmed. Only in this way can the daily settlement of control results be truly realized. For daily hidden danger identification and investigation, the established analysis model can realize rich data verification and early warning functions, display the running trend of production process in real time, and provide reliable basis for process prevention and control. The identified problems will be prompted at the first time, and relevant personnel can find hidden dangers in the process in time according to the prompt information, thus triggering the rectification process and actively taking measures to eliminate hidden dangers.
1.4 to establish the process evaluation criteria and realize the continuous improvement of the process evaluation criteria, we should start with specific events, events and processes, judge the operation results of the production process, judge whether the elements are in place, identify the shortcomings of process control, seek the improvement direction of the system and promote the continuous improvement of the process. Under the guidance of management model, the control level of production process is quantitatively evaluated from three dimensions of management, process and result, which directly reflects the control level of production process and finds and identifies the shortcomings of production process control. Through performance management and evaluation activities, the interaction between companies and factories, factories and factories is triggered, which provides information support for decision-making management of production and operation at different levels and dimensions, provides diagnostic basis for solving problems in production and operation scientifically and reasonably, and makes production and operation management decisions more realistic and targeted. Informatization is an inevitable means to realize fixed process, standardized work, traceable process, accurate analysis, data assessment and scientific decision-making, and it is the only way to comprehensively improve the refined management level of enterprises. Using information technology can drive the efficient operation of "PD-CA" management ring, track the implementation of rectification measures, and through the rectification of problems, make the production process obtain the driving ability of continuous improvement, reduce the probability of problems, put an end to the occurrence of serious accidents, speed up the optimization of control methods, promote the improvement of work efficiency, promote the improvement of organizational execution, and realize the effective landing of standard systems and their processes.
2. Conclusion
To improve the production management level, we should focus on the basic management level, take the production process control as the main line, and combine the work of target management and benchmarking management to build a management platform with the core functions of process data collection, data analysis, abnormal situation identification, problem rectification and production process evaluation, so as to realize the standardized management of data collection and analysis, the retrospective management of process control and problem rectification, and the quantitative management of production process evaluation. The management and control of the production process should focus on the core issue of "what to manage and control" and establish a management and control model suitable for the production and operation of enterprises. By promoting the effective operation of the management and control mode through all links, the production process control will be more precise, accurate and timely, and the production and operation decision will be more comprehensive, objective and scientific.
The company's business process management method determines what the goal of business process combing is. After determining the goal, we can know which direction to go in the process of business combing, so that there will be no mistakes after combing, and it will be similar to what we imagined.
Determine the groups to sort. After putting forward the goal, you can select some people to set up some groups to organize the business process in groups. You can choose some people from all sides. After selecting these people, you can let them get familiar with them first, which is conducive to the later work.
Training, for the selected personnel to carry out some basic training, so that they can be more professional when combing business processes, and at the same time they are not easy to make mistakes, so training is still necessary, and it is best to invite people with more time and experience to carry out training.
Interviewing relevant personnel, in the process of sorting out business processes, can conduct some surveys, interview relevant personnel, can help us understand more things and put forward many useful opinions on business processes.
Risk-taking is a very necessary quantity, because any business process has risks, which must also be taken into account in the process of combing business processes, so risk-taking is very important, and we must be cautious in this part of risk-taking.
Determine the process, do all the preparatory work, and after all the details are implemented, you can also carefully check and sort out the business process, and then you can determine the process and find a suitable time to announce it.