After the user stopped working for a certain period of time, the mobile phone number was taken back by the telecommunications system, the user status changed to account cancellation/account cancellation, and the Wing Payment account was passively closed, but the system still kept the remaining balance, transaction records and other information in the Wing Payment account.
If the user's wing payment account still has a balance and wants to handle this balance, you can call the wing payment customer service hotline, and the customer service staff will handle it. Users can choose to transfer the balance to other wing payment accounts or bank cards.
Extended data:
Only when the user's balance in the online account and mobile wallet paid by Wing is zero can the account be closed. Individual users can call China Telecom's customer service phone number and consult the local China Telecom business hall for handling; Wing payment accounts that have been approved and silently opened can be cancelled by calling the official customer service phone number of Wing Payment.
User actively cancels account:
1. Log in to Wing Payment Portal, enter the personal account page, and select Cancel Wing Payment Account;
2. The page displays personal account information, including account balance, cash withdrawal amount, recent five transactions, etc. Prompt the user that all the balance will not be returned after account cancellation, and if the original consumption transaction generates a refund amount, it will not be returned to the user normally;
3. After the user confirms the account cancellation, prompt the user to enter the payment password and mobile phone verification code. After both are verified, the account can be closed.
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