1, 12345 or 123 19 will do. 12345 is the mayor's public hotline. If you encounter some local complaints, you can call 12345 to complain. 123 19 is the municipal management committee. Complaints about city appearance are also called urban management complaints. For example, the green trees at the door are dead, the door is blocked by vendors, and the construction site is at night. You can call 1236544. In other words, city appearance, environmental sanitation and other urban management issues are all under the jurisdiction of 123 19. Sometimes it goes without saying which is more effective. 123 19. We should judge which is more effective according to the specific situation, and be careful not to call 165438 whenever we encounter problems.
2. Which works,12345 or 123 19? What's the difference between them:
(a) 12345 service hotline is generally used for:
(1), public service information consultation on administrative functions, responsibilities, policies and procedures;
(two) complaints, opinions and suggestions on administrative management, social management and public services;
(3) Non-emergency management and service for help within the scope of administrative authority;
(4), citizens, legal persons and other organizations endanger the safety of people's lives and property, endanger the safety of public property, and affect economic and social development;
(5) Praise the efficiency and administrative efficiency of government departments and their staff.
Note: The actual situation varies from place to place, and the local government documents shall prevail [3]
(II) 123 19 Main functions: accepting industry complaints, consultation, suggestions and maintenance services.
(1), water affairs, including: complaints, consultation, suggestions and emergency repairs in flood control, river course, drainage and water supply;
(2) Transportation includes: complaints, consultations, suggestions and repairs for public transportation, taxis, rail transit and land management (long-distance passenger transportation, freight transportation, freight forwarding, freight rental, parking lot and motor vehicle driver training);
(3) Real estate includes: construction land, collective land, real estate development, real estate evaluation, real estate surveying and mapping, real estate brokerage, real estate property rights, pre-sale of commercial housing, sale of stock houses, housing rental market, public housing rental management, poverty alleviation of low-rent housing, housing maintenance, community management, work of industry committees, maintenance funds, illegal construction, housing reform, renovation of old houses, house demolition, and dropping off private houses.
(4) Municipal affairs include: complaints, consultation, suggestions and repairs to expressway, municipal roads, urban roads, bridges and their ancillary facilities, underground passages, surface roads, elevated roads, road and pipeline construction, municipal construction sites and gas industry;
(5) The aspect of city appearance and environmental sanitation includes: complaints, suggestions, consultation and restoration of city appearance and environmental sanitation, citywide landscape lighting and outdoor advertising, urban management law enforcement supervision, cleaning and cleaning of domestic garbage and specific pollutants, supporting facilities of city appearance and environmental sanitation, water areas and specific areas;
(6) Greening includes complaints, consultations and suggestions on greening maintenance management, park management, damaged greening and greening construction;
(7) Management of building materials industry includes: management of all parties in the construction market, including owners, survey, design, construction and supervision units, administrative examination and approval of qualification application, addition and upgrade of Shanghai building materials enterprises, safe and civilized construction of construction sites, and complaints, consultations and suggestions on building materials management of construction sites.
3, 12345 and 123 19, which job, job responsibilities:
(1) and 12345 hotlines are classified and integrated into non-emergency government hotlines set up for all levels and departments to provide services such as business inquiry, consultation, complaints, help, public services, opinions and suggestions collection, and opinion surveys to the public. According to the requirements, submit the operation of the hotline 12345 and the handling of various departments, publicize it to the public through appropriate means, take the initiative to accept social supervision, and comprehensively use various ways such as system supervision, written supervision, special supervision and instruction supervision to urge and supervise the handling of the organizer. Through all-round supervision and various forms of supervision, urge all units to earnestly perform their duties and ensure that the masses demand that "everything is echoed and everything is implemented";
(2) 123 19 general information. The citizens can get the services, complaints and suggestions they need from the hotline center by telephone, fax, internet, etc. The reception staff of the hotline center can communicate with the citizens directly according to the effective information stored in the center to solve the problem of handling calls from citizens. For the information that needs to be further implemented, after the hotline center accesses the citizen-related information, according to the actual situation, it will be directly transmitted to the secondary network platform (including the competent department) of the relevant responsible unit and the relevant responsible unit or competent department through the hotline service network after being processed by the service center. Within the prescribed time limit, it will be solved by the secondary or tertiary network responsibility unit, and at the same time, it will be fed back to the hotline center through the hotline service network of the digital urban management call center system, and then the hotline service center will pay a return visit to the citizens to ensure that the service is in place.
This is the introduction of 12345 and 123 19. I hope the above content will be helpful to everyone.