How should a manicurist receive clients? How to communicate with customers?

Skills of receiving customers \x0d\x0d\ a, observing the types of customers and determining the explanation scheme \ x0d \ Usually it is difficult for customers to determine which type they belong to, but they can determine which type they are close to, and try to approach him and convince him by corresponding methods. Especially in the process of sales, the shopping guide must pay attention to listen carefully to the feelings of customers, observe the behavior of customers and make corresponding service measures; Try to be "one-on-one" in sales promotion, not "many-on-one" (that is, several people explain around a customer), so as not to give customers a feeling of being besieged. Moreover, the caliber between shopping guides should be consistent and cooperate with each other. \ \x0d\\x0d\ B, how to explain to customers with different economic conditions. \x0d\ 1), customers with good economic conditions \x0d\ For customers with good economic conditions, you can recommend them to use it immediately. \x0d\ 2), the average working class \x0d\ is not very well-off financially, so we should stand in his perspective and consider for him. \x0d\ 3) Customers with poor economic conditions \x0d\ Customers with poor economic conditions should be recommended first and step by step. \x0d\\x0d\ C, A comprehensive research method on customers' purchasing psychology: \x0d\ Gaze: When customers pay attention to watching a certain product or stand looking at a billboard, the shopping guide should pay attention to what customers are paying attention to, so as to judge what customers want to buy. \x0d\ Interest: When a customer approaches a certain commodity and touches it with his hand, it reflects that the customer is interested in buying a certain commodity. At this time, you should greet the customer and say, "Here you are, please choose whatever you want?" Then observe the customer's purchase intention. \x0d\ Lenovo: In order to remind customers of the convenience and happiness when using a certain product, the shopping guide should take the initiative to introduce how convenient and happy it is to use a certain product; \x0d\ Desire: further promote customers' desire to buy, and give examples after customers buy a certain commodity to promote customers' desire to buy. \x0d\ Comparison: When choosing goods, customers should take the initiative to introduce the quality and function of a product, so as to facilitate customers' comparison. \x0d\ Decision: Finally, the customer decides to buy a brand through comparison. \x0d\ Through the above comprehensive research on customers' different purchasing psychology, the shopping guide should introduce products in various ways to urge customers to decide to buy a certain product. \ x0d \ \ x0d \ d. Reception methods of different types of customers \ x0d \ cautious: such customers always choose this and that, and can't make up their minds. For this kind of customers, the shopping guide can't rush to say, "What do you want to use?" Instead, we should take out more than two kinds of goods and compare and introduce them with a gentle attitude. \x0d\ disgust type: Although what you introduced is true, customers also think it is deceptive and belong to customers who distrust the goods introduced by the shopping guide. For this kind of customers, the shopping guide should not hold resentment, let alone treat customers with resentment. \x0d\ picky: it is the kind of customer who is picky about the introduced products "this is not good, that is not good". The shopping guide should not refute such customers, first listen to the customers patiently, and then make a targeted introduction. This is the best way. \x0d\ arrogant type: often put in front of you, meaning "I am a customer!" " "If the shopping guide is a little impatient or doesn't face the customer, he will complain and blame. For this kind of customers, young shopping guides will feel unhappy. However, in order to receive other customers well, it is best to take a calm attitude. \x0d\ Modesty: When you introduce goods, customers always listen to your introduction and say, "That's true, right, right. "To treat such customers, we should not only introduce the advantages of the goods sincerely and politely, but also introduce the disadvantages. Only in this way can we gain the trust of our customers. \ x0d \ \ x0d \ e. How to receive customers after knowing their intentions \ x0d \ Customers who want to buy goods soon: Tell them what they want to buy. This kind of customer has a purpose to buy a commodity. The shopping guide should receive the goods quickly and package them and send them to the customers as soon as possible. \x0d\ Watching customers: customers are skeptical about the store, and hesitate to walk into the store while looking at the window. For this kind of customers, shopping guides don't have to rush to say hello, but should wait for the right time. \x0d\ Customers who have no purchase intention: When they enter the store, they have no purchase intention. See what fits. This kind of customer's eyes changed when he saw the goods he liked. At this time, the guide should take the initiative to say hello. \x0d\ Customers who buy jointly: Customers are eager to buy other goods jointly, so the shopping guide should keep an eye on customers or follow them and urge them to buy jointly. \x0d\ Customers who want to make a purchase after consulting the shopping guide: After entering the store, customers look around as if they want to ask the shopping guide something. At this time, the shopping guide should take the initiative to say hello and say, "You are here. What do you want to buy? Or "Hello, can I help you? ".\x0d\ Customers who want to choose their own products: Some customers are willing to concentrate on choosing their own products instead of being greeted by others. For such customers, the shopping guide just stares at them. \x0d\ customers who can't make up their minds: Some customers are hesitant and can't make up their minds to buy. They think it's ok to buy it, but they think "maybe they will catch up with better goods in the future!" "For this kind of customers, the shopping guide should take the initiative to suggest and recommend products. \ x0d \ \ x0d \ f. Ways to receive multiple customers \ x0d \ Follow customers: He brought customers who want to buy goods. I have no desire to buy goods, but if the shopping guide receives him kindly, he may also want to buy something or become the next customer. \x0d\ "What do you think of this? "The shopping guide can ask the customers who follow for advice. \x0d\ Young partner customers: It is often female customers who talk more. \x0d\ The shopping guide should bring the goods to more female customers and let them choose the goods. \x0d\x0d\ g. Timing of receiving customers \ x0d \ When customers enter the store, the shopping guide should take the initiative to receive: \ x0d \ When customers look at a commodity or the price tag of a commodity; \x0d\ When a customer holds a certain commodity in his hand for a long time; \x0d\ When the customer's eyes leave the goods and look in the direction of shopping guide; \x0d\ When customers compare and consider various commodities; \x0d\ When the customer takes out the cut product advertisement (DM newsletter) or takes out the notebook to look at the product. \x0d\\x0d\ H, know the customer's hobbies \x0d\ The customer enters the store with the purpose of buying the goods he needs, and approaches the goods he cares about as soon as he enters the door. The shopping guide can understand the customer's hobbies from the following situations; \x0d\ goods that customers get first when they enter the store; \x0d\ refers to the goods in the glass cabinet; \x0d\ Goods shelved (specially placed) by customers after various choices; \x0d\ Products that customers have seen and touched many times; \x0d\ products that have been asked many times by the shopping guide.