In our daily study, work and life, we need to use self-evaluation, which is one of the important contents of human self-concept. Do you know how to write a self-evaluation is correct? The following is my customer service self-evaluation (6 general articles) for your reference only. Let's have a look.
Customer service self-evaluation 1 My internship content is to do customer service in the mobile customer service department. The first is a two-day short-term business training. The teacher in charge of training us is mainly XXX. From the first day of training, we felt the meticulous humanistic care from XXX and XXX sisters for China Mobile employees, and also felt the service spirit of "serving customers wholeheartedly" of China Mobile employees. In the training process, the senior sister always emphasized to us that our work goal is to serve customers warmly and pursue customer satisfaction.
In less than two days of training, I felt the high demands of China Mobile on its employees, and also felt the company's care for its employees. For the first time, I personally felt the entrepreneurial spirit of "communication starts from the heart" of China Mobile. Although there are a lot of training contents, our training has been carried out in a pleasant atmosphere because of the careful and superb skills of our brothers and sisters in the training, and we don't feel the pressure of training at all, and the training effect is very good. From then on, I truly combined the service spirit of "in the current market economy, enterprises should be market-oriented, customer-centered, establish the consciousness of serving customers, and take meeting customer needs as the daily standard of enterprise production" with real enterprises, and truly realized the important consciousness of "serving customers" for the first time.
Although this internship is not long, and although I have been exposed to shallow work, I have learned a lot of knowledge and experience, which are not available in books. Through internship, we can better understand our own shortcomings, the nature of our work, and all aspects of this society, so that I can make a good career plan for myself earlier, set my life goals and take a big step towards success.
After just working for a few days, I feel that the work pressure is still great, because I am not familiar with the use of the company's business computer system. However, with the enthusiastic help of the old-timers and supervisors, I have overcome various problems in my work. After several days of practice, I became more and more familiar with the application of the system and became more and more handy in my work. The enthusiasm of my senior sister and the care of my supervisor made me feel at home in the telephone room, and the work pressure became less and less. China Mobile employees' spirit of unity, friendship and equality gives people a sense of belonging. This is a rare feeling, which can make us work harder and have a better service attitude to our customers. Perhaps it is this sense of belonging to the company that makes many people want to be employees of China Mobile, and it is this sense of belonging that makes China Mobile more and more powerful.
Customer service self-evaluation 2 with a sincere and excited heart stepped into the gate of Tianyuan, customer service internship experience. After a week's internship, I have more or less some feelings about Tianyuan. Manager Zheng has a beautiful temperament, Secretary Zhang is lovely and kind, and his colleagues are very warm and sincere. The dishes cooked by the aunt in the kitchen are delicious. This has undoubtedly created a pleasant working environment for all of us.
In addition, the biggest feeling about work is that "attitude is everything". Because I have been doing customer service for three days, my main job is to call potential customers to convey information and communicate. It is inevitable that you will feel tired if you make more than 100 calls every day. But as long as you learn to adjust yourself and treat customer service with positive thinking, customer service is also a very happy thing, from which you can learn a lot and experience the experience of customer service internship.
On the first day, driven by curiosity and freshness, I made a phone call all day, and I didn't feel tired at all, and I felt very fulfilled. Because I learned a lot of telephone skills and practiced communicating with people; Also recorded the number of many potential customers. So the first day ended easily and happily.
The next day was a day with many feelings, because there was no excitement and excitement of the first day, and there was nothing new to learn, so it was slow and depressing at first. But thinking that I can't be so decadent, I came up with a small idea-treat every phone call as a telephone interview. This makes the phone call very efficient, and the number of potential customers recorded is actually 14, five more than the previous day; And I also exercised myself. Perhaps this is the role of positive thinking and attitude in everything!
On the third day, it was a dull day. On this day, I can face the day's work with a normal and correct attitude and method.
Generally speaking, the first week of internship was very rewarding, and I will make persistent efforts.
According to the regulations of the school, the 20xx graduates will have a three-month graduation internship. According to their employment intentions, through various channels, find internship units. March 1 Started internship in China Post Express Logistics Call Center. The internship from April 2 1 to June 10 is reported as follows.
According to the task index and the scope of responsibility assigned by the group company, we started the internal reform, that is, the mail inquiry business was placed under the service hotline, and we were mainly responsible for the nationwide door-to-door pickup and complaint suggestions, so our inquiry group was more inclined to change to the complaint business. Under the guidance of the general trend, I signed up for the training of the Complaints Unit and accepted a more challenging task.
Secondly, after two weeks of business training, I began to try to surf the Internet. The internship position is a receptionist, who is mainly responsible for customers' complaints and suggestions about postal express EMS all over the country. It is mainly to convey the customer's mail problems to the relevant responsible departments for verification and investigation through the information platform, and then sort out and check the information returned by the local express delivery department and reply to the customers, so as not only to understand the defects and deficiencies of postal express ems, but also to better exercise their processing ability and interpersonal communication ability and improve their psychological quality.
Third, while doing your own complaints well, you should also take into account some inquiries. Because the internal changes are temporary, many customers don't know much about them. We will still dial 3 when checking emails, and we will be responsible for receiving some inquiries from the crew. We will not break off one by one like a bear, which is also conducive to the balanced development of our skills.
Customer service self-evaluation 4 1, mentality determines a person's development. I don't think anyone will deny the importance of a good attitude to a person's life. I am even more convinced of this, because I have experienced the complaint work of postal express delivery. Because most of the mails we receive are problematic, they are either lost or delayed when they reach the recipients. Both sides of this kind of email are anxious and emotional. I think any customer service staff has become accustomed to it. However, when we first entered the workplace, it was not so easy to accept. Often scolded and cried by customers, not only failed to solve the problem for customers, but also seriously affected the work mood. Therefore, a good attitude is also the premise and guarantee of our own development.
2. Diligence is the partner of success. For some questions about express delivery raised by customers, have we conducted relevant training? This happens from time to time. At this time, we will waste a lot of time consulting the team leader, which will bring a bad service experience to our customers. So many things can't be mastered without training. This kind of lazy consciousness is not desirable. We should actively improve ourselves at the best age and expand our knowledge when it is most suitable for study. Otherwise, we will eventually lose ourselves.
3. Learning should be the cause that we strive for all our lives. I have learned more and more things and encountered more and more problems. No matter during my internship or after my formal work, I must correct my learning attitude. Learning is not a once-and-for-all thing. Like the call center, there are new notices every day, so that we can master them flexibly in case of emergency. So is life. We always have to leave a way out for ourselves, so as not to go to a dead end. Learning is a road, an attitude towards life, and a career that needs us to struggle all our lives.
Self-evaluation It has been more than xx months since I entered Xie Yuan Logistics Company and became a customer service specialist. On the occasion of the new year, I want to make a summary of my xxxx, hoping to make greater progress in xxxx.
Because I have no experience in logistics before, I am worried that I can't integrate into customer service. However, from the first day I entered the company, the company has always emphasized the corporate culture of "Qi Xin working together and aiming high", the relaxed and harmonious working atmosphere, and the patient guidance of manager Shi and colleagues in the customer service department, which enabled me to adapt to the working environment of the company in a short time and become familiar with the whole operation process of the company. In the work of customer service department, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders, learning from my colleagues with an open mind, learning from their many good work habits and accumulating experience in my work. The company pays attention to time limit and commitment, so our customer service should conform to the spirit of the company, be polite and courteous, and be very careful when accepting, tracking, inquiring and confirming the receipt. I will also strengthen my business knowledge, constantly improve and enrich myself, hoping to be independent as soon as possible and make more contributions to the company.
But I have also made some mistakes in my work, so I will consider all kinds of problems more comprehensively to prevent similar mistakes from happening. I would like to thank manager Shi and my colleagues for reminding and correcting my mistakes in my work in time.
Customer Service Self-evaluation 6 After becoming a full member of Xie Yuan, I have a deeper understanding of customer service and improved my handling of problems and emergencies. First of all, I think "carefulness" is the most important thing in customer service. For example, at the time of acceptance, it is necessary to obtain product information and customer requirements as detailed as possible; When registering and inquiring with the operation department, we should know the actual situation of goods in transit and arrival as much as possible, and have the ability to speculate and judge the follow-up situation based on this information, and answer customers' inquiries in a short way to satisfy customers.
Find out the problems, causes and solutions in the work, and constantly improve and improve. So it is very important to pay attention to the details of logistics work. Second, don't be subjective. If there are any anomalies that are inconsistent with the past, we should observe them calmly, do not blindly deal with them, and conscientiously implement them. Instead of emphasizing "self-centeredness", we emphasize "the overall interest is supreme" and carry forward the spirit of "someone is responsible for my obedience and no one is responsible for my responsibility" in our work. For example, when accepting, replying to customers and accepting instructions from leaders, don't rely on subjective imagination, step by step and take simple things seriously. I remember a saying called "simple things, you can't stop when success comes". For logistics, success means punctuality, correctness and efficiency. Third, be brave in taking responsibility. Work is to be a man before doing things, personality determines fate, attitude determines everything, and communication solves everything. If you have a problem, you should be brave enough to bear it. For example, there is a mistake in losing the bill, or the things on duty at the weekend are not handled properly. It's okay to say "I'm sorry, I lost it" or "I'm on duty", otherwise it's not good for everyone to bear it together. Don't pass the buck when something goes wrong. Tell me about the situation and reasons at that time. Let's learn from it and avoid making the same mistake next time. Maybe the leader will praise him for being honest and a good employee. This will also ensure peace and unity among all departments. Fourth, don't get emotional. When something "gets in the way" occurs at work, what unhappy things appear in life should not be emotional and should not affect work or others. Treat colleagues and leaders as friends and express your thoughts and suggestions. Because you will deal with unexpected things at any time, logistics work should have a normal heart, a kind heart, whether what you say will hurt others, whether there will be contradictions and so on. , to increase the sense of collective honor and enhance collective cohesion.
Finally, regular or irregular internal and external training. The enterprise's strategy is changing, and the ability to implement it is also changing. Therefore, it is necessary to communicate with employees in work and life, communicate with employees ideologically, conduct business training for employees (such as master taking apprentices), and conduct all-round quality training. Such as aviation common sense training, internal experience exchange, external study tour, logistics management training and so on. The advantage is that the company has high-quality talents to adapt to the current development and changes, while employees better enrich themselves, better complete their work and pay more.
Think of the company as home and save every bit of energy. Regard colleagues as friends, and enhance the cooperation spirit and collective cohesion of team members. Think in one place and work hard in one place. I think our xxxx will be better!
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