1. Call 12 135: You can call a landline or a mobile phone 12 135.
2. Select service type: after connecting, you will be prompted to select service type. If you need to report a complaint, you can choose "Government Service-12345/1212119/1265438+".
3. Provide information: Next, the system will ask you to provide detailed complaint information, including the specific content of the complaint, the complainant's name and contact information.
4. Handling: After you provide the complaint information, the system will record your complaint information and hand it over to relevant departments for handling. During the processing, you can also call 12 135 to check the processing progress.
In addition, if you feel that your complaints have not been resolved in time or the results are not satisfactory, you can consider reflecting the situation to the higher authorities or relevant regulatory authorities to promote the solution of the problem.