The following is the announcement of Guangzhou Housing Provident Fund Management Center:
Guidelines for Handling Consultation Complaints and Letters and Visits of Housing Provident Fund
The masses need to consult the housing provident fund policy business, put forward opinions and suggestions, or complain about the situation and put forward petitions, which can be put forward in the following ways:
1. Leave a message in the "Interactive Communication" section of our website (), and we will handle the reply within 3 working days.
2. Call the Guangzhou municipal government service hotline: 12345 to provide real-time artificial voice service.
3. Send an email to gzgjj@gz.gov.cn, or send a letter to the following address: Policy and Regulation Office (Law Enforcement and Petition Office), Yin San Building 12, Huajiu Road, Tianhe District, Guangzhou, with the zip code of 5 10623.
4. Go to the business outlet window of our center. Please check the details of the outlets in the "Business outlets" column of the central website. Window service hours are: 9: 00 am-65438+2: 00 pm and 0:00-5:00 pm (excluding holidays) from Monday to Friday.
The department in charge of consultation, complaint and petition in our center is the Policy and Regulation Department (Law Enforcement Petition Department). Respond to the demands of the masses in a timely manner and give feedback according to the channels through which the masses put forward their demands. According to the regulations on letters and visits, letters and visits shall be answered within 60 days from the date of acceptance.