CRBT "Hello! Welcome to call XX Company, which mainly deals in * * *. The phone is being answered, please wait a moment! "
This is an audio business card of an enterprise. It uses personalized voice instead of monotonous ringtone to bring greetings to customers and convey company information. You only need to provide text content, which will be recorded by a professional announcer through the studio.
Call recording
The system can automatically record every incoming call, and can log on to the platform to listen online or download it to local storage. The comprehensive recall function is an important basis for enterprises to monitor customer service quality and analyze problems, and also provides voice mail for handling customer disputes and complaints.
When the company's phone is busy or can't be answered during off-duty hours, the customer will hear a prompt tone when dialing 400: "It's off-duty time (or the phone is busy now), please leave a message after the beep and we will contact you as soon as possible!"
This is the "off-line assistant" of the company telephone, which effectively ensures that any incoming call will not be missed at any time and under any circumstances. Voice information can be listened to online on the platform or downloaded to local storage.
Incoming call analysis
The platform will record the calling number, calling area, calling time, calling duration and receiving times of each call, and make statistical analysis on these data and provide analysis reports. This function can analyze the effect of enterprise advertisements in various places, the number and duration of answering customer service, and effectively judge the workload.
Intelligent language navigation
"Hello, welcome to call XX Company!" "Please press1for XX department; Please press 2 for XX department; XXX, please press 3 ... "
When the 400 number of intelligent voice navigation is activated, the customer will first hear the last prompt tone when dialing, and the system will automatically transfer the call to the corresponding department according to the caller's key selection, or to voice mail, fax, or recording of company product introduction. This is a common function of enterprise call center, which greatly improves the service efficiency of enterprises.
Job number broadcast
"Work number XXXX is at your service!"
Before providing manual service for customers, the system will automatically broadcast the job number specified for each customer service staff in advance, which is a common practice in call centers of large enterprises. This application can be found in 1 14, 10086, etc. This reflects the image of a large enterprise with standardized and orderly management, and is the best choice to enhance the corporate image.
Satisfaction survey
"Are you satisfied with this service? Please press 1 if you are very satisfied, press 2 if you are satisfied, and press 3 if you are not satisfied! "
After this function is enabled, before the customer hangs up, the system will automatically play this voice to the customer, so that the customer can evaluate the satisfaction of this call, and the evaluation results will be recorded to the corresponding answering customer service. This is the usual practice of a well-planned customer service center, which can enable the company to find problems in time and play a good role in supervision and assessment of customer service personnel.
Relay function
Some enterprises need to apply for trunk lines in order to unify numbers, and the monthly rental fee is 130 yuan/month. If the telephone lines of 10 are combined into one number, you need to pay the function fee of 1300 yuan/month. A 400 number can bind more than 10 telephone lines, and can support more than 10 people to dial 400 numbers at the same time, saving the expensive cost of opening the relay function for enterprises.
Blacklist of incoming calls
Users can set their own blacklists on the management platform, and the blacklisted numbers will not be accessed again, effectively avoiding telephone harassment. You can also blacklist an area code or a number segment, so that all numbers belonging to the area code or number segment will not be accessed again.
Intelligent call forwarding
Incoming calls at different times can be transferred to different numbers for answering. For example, during working hours, calls can be transferred to the company's landline and to the customer service staff's mobile phone at night.
You can transfer calls from different regions to different numbers, such as calls from North China to A, B and C numbers, and calls from South China to E, F and G numbers.
Intelligent call distribution
All incoming calls can be "sequentially assigned" or "randomly assigned", and each enterprise can set it according to actual needs.
"Sequential allocation" can ensure that the best customer service staff will give priority to answering the phone every time.
"Average distribution" can ensure that all customer service personnel receive the same number of calls and ensure the fairness of performance appraisal to the greatest extent.
Real-time inventory query
Through the login management background, all incoming calls of 400 telephones can be queried in real time, and the system records the incoming number, start time, end time, duration and answering number of each telephone in detail.
All incoming call lists are kept for a long time and can be queried and viewed at any time, so that every user can clearly understand the consumption.
Independent management background
Each 400 user has an independent management background, and users can log in at any time to inquire about business usage and make corresponding settings as needed. The independent management background greatly increases the freedom of users to use 400 phones, which can make 400 phones better serve enterprises.