Where can I complain if the intermediary does not refund the deposit?

Legal analysis: When you complain to the industrial and commercial bureau where the intermediary company is located, you need to bring the original relevant evidence and check the business premises, legal person and other information of the housing intermediary company in advance (as long as it is a regular company, it can be found on the website of the industrial and commercial bureau). Consumer complaints from the industrial and commercial bureau are still the most useful way. If the industrial and commercial bureau will coordinate and inform the results within 7 working days, it is ok to take the contract and deposit to the intermediary company.

Legal basis: Article 963 of the Civil Code of People's Republic of China (PRC). If the broker facilitates the establishment of the contract, the principal shall pay the remuneration as agreed. If the remuneration of the broker is not agreed or clearly agreed, and cannot be determined according to the provisions of Article 510 of this Law, it shall be reasonably determined according to the services of the broker. Where an intermediary provides media services for concluding a contract, the remuneration of the intermediary shall be borne equally by both parties to the contract. If the intermediary facilitates the establishment of the contract, the expenses of the intermediary activities shall be borne by the intermediary.

"People's Republic of China (PRC) City Real Estate Management Law" Article 55 The lease of residential houses shall implement the lease policy stipulated by the state and the people's government of the city where the house is located. If the leased house is engaged in production and business activities, the rent and other lease terms shall be agreed by both parties.

Notice of the Ministry of Construction of the State Planning Commission on the charging of real estate intermediary services Article 3 The charging of real estate intermediary services shall be clearly marked. Intermediary service institutions shall publish their charging items, service contents, charging methods, charging standards and other matters in a prominent position in their business premises or payment places. When accepting the entrustment of the parties, the real estate intermediary service institution shall take the initiative to introduce the price and service content of the intermediary service to the parties.