1. confidentiality and privacy protection: the consultant should clearly explain the confidentiality and privacy protection measures during the consultation process to the client to ensure that the client's information will not be leaked.
2. Purpose and expectation of consultation: Consultants should know the specific reasons, purposes and expectations of clients seeking consultation. This helps to clarify the problem and ensure that the negotiation is in the right direction.
3. Qualifications and methods of consultants: Consultants should introduce their professional qualifications, experience and consulting methods, so that help seekers can understand the background of consultants and the methods that may be used in the consulting process.
4. Consultation process and frequency: Consultants should explain the typical consultation process to customers, including the frequency, duration and possible consultation period of consultation meetings.
5. Fees and payment arrangements: The consultant shall clearly explain the fee structure, payment method and possible cancellation policy of the consultation. This is helpful for help seekers to understand the economic matters related to consultation.
6. Risks and benefits: Consultants should discuss the possible risks and potential benefits of consulting, so as to help customers make informed decisions.
7. Limitations of consultation: Consultants should clearly point out the limitations of consultation, including when consultation is not suitable for solving all problems and when other resources or professional services may be needed.
8. Rights and responsibilities of the client: The consultant should emphasize the rights of the client in the consultation process, such as asking questions and withdrawing consent, and remind him of the importance of actively participating in the consultation.
9. Emergency and crisis intervention: The consultant should inform the customer of the actions to be taken in an emergency, including contacting the consultant or seeking emergency crisis intervention.
Professional requirements of consultants
As an intelligence-intensive knowledge service industry, consulting in the modern sense refers to the specialized skills from external individuals and organizations. Consultants use professional knowledge, information and experience as resources to provide solutions or decision-making suggestions according to the needs of different users.
1, knowledge requirements, skill requirements: Master degree or above is generally required. In the knowledge structure, we should have professional knowledge such as psychology, economics, sociology and management at the same time. Undoubtedly, communication ability is the first; The ability to analyze and solve problems, the ability to use information, the ability to communicate with others and the sensitivity of oneself are all necessary for a consultant.
2. Experience requirements: You need to have a comprehensive grasp of all walks of life and mobilize all your knowledge reserves between questions and answers; Relevant working experience; Proficient in various evaluation tools and methods, and guide according to the needs of consultants.