Basic introduction Chinese name: Bayer International mbth: BARE Full name: Bare International, Inc Abbreviation: BARE Introduction: Customer service evaluation research institution was established in 1987. Founder: Introduction of Michael and Dale BARE, history, MSPA. Since 1987 was founded by Michael and Dale Bare, Bare's corporate headquarters in Fairfax, Virginia, USA has developed into a company with more than 60 outstanding employees. In addition, BARE has established several international offices in Antwerp, Mumbai, Sao Paulo, Brazil, Santiago, Chile and Shanghai, China. BARE serves more than 4,500 customers worldwide, covering financial services, hotels, retail, entertainment, fitness, training, housing, automobiles, catering and other fields, among which there are many Fortune 500 companies and first-class enterprises. Historical Bayer International was founded by Dale Bayer and Michael Bayer in Fairfax, Virginia, USA, 1987. At that time, they found that the local "mystery customer evaluation" company only provided limited mystery customer evaluation services locally. So the Bayer couple came up with the idea of setting up a "mystery customer evaluation" company to provide standard and high-quality evaluation services to customers all over the world. The company started in the hotel industry, formerly called "Catering Hotel Service Company" (RHS). Over the years, catering hotel service companies have provided perfect mysterious customer evaluation and employee integrity investigation services for many chain restaurants and hotels in the United States. 65438-0999 Catering Hotel Service Company officially changed its name to "Bayer International" and set up an overseas office in Antwerp, Belgium. Since then, Bayer has developed rapidly in the global market. Today, besides the office in Antwerp, Bayer has set up offices in Mumbai, China, Sao Paulo, Brazil, London, England and Paris, France. Bayer International cooperates with customers in more than 0/00 countries around the world every day, and completes more than 10,000 mysterious customer visits and evaluations every month. The founder of MSPA Bayer International is a leader in the mystery shopping customer evaluation industry and a participant in the formulation of industry norms. Bayer International has established many industry standards and norms in the field of metaphysics evaluation. As the founder and active participant of MSPA, Bayer influences the global industry norms. 1995, MSPA, founded by Michael Baer, the founder of BARE, is now the most influential trade association in the world. If you are looking for a company with the richest experience and best practices in all walks of life to tailor a mysterious customer evaluation solution for you, Bayer International is just what you need. Global Target Bayer is committed to providing customers with consistent high-quality evaluation and ensuring that the data received by global customers can truly reflect their customer experience and satisfaction. Bayer International's corporate standards are all over the world, and professional knowledge and technology are the key to ensure Bayer can continuously develop data acquisition tools. Customize data collection tools and convert the collected data into comparable, objective and effective reports to help customers effectively evaluate your standards and implementation. Bayer International can independently complete cross-regional and cross-border customer research projects. Bayer will supervise the whole project from the beginning to the completion and will not disclose it to any third party. Service mystery customer evaluation Bayer International is famous for providing comprehensive mystery customer evaluation services. Professional mysterious customers visit and evaluate your enterprise in many ways, including direct visit, carrying video equipment with them, and conducting investigation and evaluation by telephone or online. All projects are specially designed to meet the specific needs of customers. Bayer's appraisers will personally visit or call to evaluate your employees' implementation level of established procedures and standards. Professional appraisers communicate with your employees, buy or return a product, order food, talk to customer service, or just evaluate the operation of a designated place at a specific time. What can mysterious customer evaluation service bring to you? If enterprises rely on the mode of interaction between employees and customers, then mysterious customer evaluation service will help improve your business level. These assessments can include: determining whether employee training is appropriate, finding excellent employees, recording the number of completed transactions, providing third-party monitoring for your company's entities and employees, determining whether the service quality meets expectations, finding out the loopholes in management, finding out the links that need to strengthen employee training, and finding out the factors that are potentially unfavorable to the company's development. Bayer's global cross-industry experience can help enterprises to establish an evaluation scheme suitable for your specific needs. Excellent management tools Through the latest computable metadata system, the company management team can quickly improve the performance of the enterprise. Improve employee training plan, troubleshoot and solve problems, provide incentive mechanism for star employees, formulate and monitor employee incentive plan and evaluate competitors. A set of specific evaluation projects developed by Bayer can be used for both the evaluation of the company's own services and the investigation of competitors. Internet reports bring you valuable data. Through online reporting, Bayer provides all customers with uninterrupted data access 24 hours a day, 7 days a week. Customer survey is an effective tool for all companies that want to maintain their customer base and measure their service level, products and employees. As a leader in the evaluation service industry, Bayer International can provide a variety of efficient evaluation methods to help measure customer feelings, satisfaction and loyalty. Survey method: the results bring benefits. Interception, a proactive face-to-face approach, provides your customers with an opportunity to express their views. Professional interviewers use questionnaires and scoring forms approved by customers to ask customers questions about satisfaction and loyalty. Online Survey Your customer will receive a personal invitation to complete a customized satisfaction survey online. Bayer International is responsible for issuing survey invitations, and customers can view the survey results online or receive them by mail. After completing and submitting the survey report, customers can be directed to your company's website. Telephone survey In order to get the most timely feedback, visitors from Bayer International contact customers by telephone and conduct personal surveys around their last experience in your business place. Customized IVR (Interactive Voice Response) program, when customers call IVR (Interactive Voice Response) program, they can immediately query the survey results online. Employee Survey Through the customized employee survey mechanism, employees can express their opinions confidently in the form of anonymous survey. The survey results can be used to improve training methods and reward high-performance employees. The advantage of customer satisfaction survey is that the interviewees are more representative and the data obtained from the interview survey are more reliable. Using Bayer as an independent third-party platform to provide reports, all opinions and complaints can be truthfully recorded. Questionnaires can be targeted to meet specific operational needs. Investigation can be used as a very useful marketing tool to promote new products and correct marketing concepts. Immediate feedback of survey results can help enterprises to take quick action on ongoing projects. Long-term data collection is helpful to formulate enterprise norms, benchmarks, assessment systems and employee incentive mechanisms. Easy-to-understand charts and proportions help enterprises better understand the data. He has more than 23 years of industry experience in hotels, finance, education and training, automobiles, IT, retail, consumer electronics, catering, gambling and entertainment, luxury goods, fitness and medical care, food/fast-moving consumer goods, real estate, oil and gas and other industries.