12333 is a warm convenience hotline. Since the hotline was opened, it has been running stably for 16 years, and the unified and standardized management and streamlined business handling mechanism are relatively mature and perfect.
As the forefront of the social service window, 12333 responded quickly, changed the working mode, added non-working day policy consulting service on the basis of the original working day, provided "7×24 hours" all-weather manual service, and ensured that the service was "not closed", which was well received by the masses.
development direction
1. Relying on the scientific and technological project of "Research on Key Technologies of Labor and Social Security Service Business and Information Technology System and Its Major Application", * * * has formulated standards and specifications such as service facilities, service terms, business processes and knowledge base to guide the construction of telephone consultation service centers around the country.
2. Focus on the telephone consultation service, determine the unified logo, cultivate the concept and habit of "looking for human resources and social security problems 12333" among the public, and make 12333 a household name.
3. Gradually establish a telephone and SMS incoming exchange platform and a ministerial-level telephone consultation service knowledge base, and all localities will participate in the maintenance and use, realize the unification of standards and resource sharing, and promote the interconnection and business cooperation of telephone consultation service centers around the country.
4. Further open new service channels such as SMS, and study and formulate the application scheme of SMS service in the telephone consultation service center of human resources and social security in combination with local exploration and practice, give full play to the flexible and fast characteristics of SMS, and deliver the service directly to the people.
5. Establish a regular exchange mechanism for local telephone consultation service departments, including technical exchange, training and observation. , timely sum up the experience of telephone consultation service center system construction and service in various places, and promote the development of national telephone consultation service centers by setting a model.
Reference to the above content: Baidu Encyclopedia-12333