"12366 tax service hotline" is a special telephone number for the national tax authorities that State Taxation Administration of The People's Republic of China applied to the Ministry of Information Industry for approval in 20001year to meet the needs of strengthening and improving tax service. It has a unified call center code, that is, the IRS is 12366- 1, and the local taxation bureau is 12366-2. It combines manual and automatic voice, providing multifunctional and high-quality voice service all day.
The main service functions of "12366 tax service hotline" include: tax consultation service, which mainly provides taxpayers with tax laws, regulations and policies, tax collection and management regulations, tax-related information and other consulting services; The tax guide service mainly provides consulting services for taxpayers to handle tax registration, invoice purchase, tax declaration and other tax-related matters; The tax-related reporting service mainly provides services for taxpayers to report tax violations; Complaint supervision service.
12366 complaints and matters needing attention
Taxpayers and the public use fixed telephones, PHS or mobile phones to directly dial the "12366" service hotline, and choose tax consultation, complaint reporting and other functions according to the voice prompts, or switch to manual services.
During normal working hours, if you want to use the manual telephone service function, the simplest and time-saving path is to dial 12366, press "1" (national tax), "2" (local tax), and then press "0". If you make a phone call during abnormal working hours, you can enter the computer message system through voice prompts, leaving questions and contact numbers that need to be consulted, so that the staff can get in touch with the consultants in time.
12366 Precautions for Complaints:
(1) Reporting illegal invoices: valid vouchers or evidence that can prove the real occurrence of purchase and sale shall be provided.
(2) Reporting tax registration violations and other general tax violations: provide the name, address and tax violation clues of the reported person.
(3) Tax service complaints: the name of the complained unit or the name of the complained individual (or job number, post, etc.). ) and its subordinate work unit, complaint request, main facts and reasons, etc. Should be provided on request.
(4) Comments and suggestions: It is necessary to provide the specific contents of the reflected problems or events and specific rationalization opinions and suggestions as required.