1. Contact customer service: You should contact Zhonggong Education Customer Service Department to inform the other party that your refund receipt is lost. Customer service staff will tell you what to do next.
2. Provide other proof: If customer service requires other proof of payment, you can provide bank transfer records, credit card bills or transaction records of other payment methods.
3. Fill in relevant forms: Customer service may ask for a refund application form, detailing personal information, course information and reasons for refund.
4. Submit an application: submit a refund application according to the guidance of customer service. Ensure that all necessary information and documents are provided.
5. Follow up the progress: After submitting the application, keep in touch with the customer service and ask about the refund progress regularly to ensure that the application is handled in time.
6. Legal consultation: If you encounter any problems in the refund process, you can consider consulting a legal adviser or lawyer to understand your rights and seek professional advice.