With the opening of the customer service line, the customer service system of ZTO Express is further improved, and the customer service process will change from passive to active.
In order to improve the customer service experience and promote the integration of the whole network, ZTO Express recently announced that it will launch the "953 1 1" national unified customer service hotline.
With the opening of "953 1 1" customer service line, the customer service system of ZTO Express will be further improved, and the customer service process will change from passive to active. Customers will enjoy self-service ordering, business consultation, express mail inquiry, complaint acceptance and other services in a "one-stop" way before, during and after sale.
This special line will be open to customers all year round, and the whole network will be implemented uniformly, effectively solving the problems of busy lines and busy telephones, and providing customers with a standardized and smooth express service experience.
ZTO Express has set up a project team, and made a feasible implementation plan for the whole network from the aspects of safe operation, skill training and project maintenance to ensure the efficient operation of "953 1 1" after it was launched.
Call 953 1 1 to complain. What if Zhongtong doesn't respond?
Call 953 1 1 and there is no response to the complaint. The solution is as follows: the complaint website of the State Post Bureau is a complaint website established by the State Post Bureau, which can manage almost all domestic express delivery. Because this complaint has risen to the national level, the punishment for enterprises is very strong, so the complaint effect is very good.
We need to register an account first. Then fill in the real complaint information according to the page prompts. After submitting the complaint, wait for the courier company to contact you actively. Generally speaking, the processing results will be available within 48 hours. This kind of complaint is only applicable to enterprises that can still use it for more than 7 days without any complaint.
If you encounter courier problems, I suggest you contact the courier company first. If the other party is perfunctory, or refuses to handle it with a very bad attitude, then complain through the State Post Bureau.