As long as there are complaints from tourists, whether they are group tourists or individual tourists, the tourism quality supervision office should seriously accept the complaints, which is what we call comprehensive acceptance of tourism complaints. Just because tourists are not group tourists, or the object of complaint is not within the jurisdiction of the tourism management department, the tourism quality supervision office cannot refuse to accept tourists' complaints. It is impossible for tourists to have a clear understanding of the functions of various management departments, and it is impossible for tourism management departments to have such requirements for tourists. Accepting complaints in an all-round way is also the basic requirement for implementing tourist orientation.
The principle of serious handling. The so-called serious handling means being able to respond to travel complaints quickly. Tourism quality supervision office shall immediately sort out and classify tourism complaints after receiving them. For tourism complaints that fall within the scope of acceptance, the tourism quality supervision office must respond quickly according to the evidence and clues provided by tourists and investigate the complained tourism enterprises. On the basis of investigation and verification, we should distinguish responsibilities, resolve disputes in time, and safeguard the legitimate rights and interests of tourists, instead of blindly safeguarding the rights and interests of tourists or tourism enterprises.