1, receiving customers; 2. Introduce the business; 3. Communication scheme.
I. Receiving customers
Home improvement consultant is a necess
1, receiving customers; 2. Introduce the business; 3. Communication scheme.
I. Receiving customers
Home improvement consultant is a necessary position for every decoration company. The main job of this position is to receive customers. Because home decoration is a high-cost project, every owner will be very cautious when choosing a decoration company, and will conduct on-site consultation first, and this consultation reception work is entrusted to consultants. A qualified consultant is very familiar with the company's business scope and design characteristics, and can also rely on his own communication skills to leave a good impression on customers, promote the conversion rate of consulting and bring more business to the company.
Second, introduce business.
In the process of consultation, home improvement consultants should actively introduce their company's business and fully demonstrate the strength of all aspects. Of course, the introduction is not a boast, it will only make customers suspicious and bored. A truly excellent consultant will introduce it realistically, thus making customers feel that their company is a truly trustworthy partner. Every decoration company will have its own positioning and characteristics. As long as it is fully introduced and meets the psychological needs of customers, it will naturally promote cooperation. This sincere attitude will always be the basic principle.
Third, the communication scheme.
Another job of the home improvement consultant is to repeatedly communicate the decoration plan with customers, which runs through the whole cooperation process. Because the decoration process is very complicated, it may be accompanied by process modification in the design stage and construction stage, and this time also reflects the importance of consultants. It is also one of the basic skills of consultants to fully understand the needs of customers, negotiate with a good attitude, and finally come up with a modification plan that can be recognized by both parties, and determine it in writing.