1, high employee turnover rate: call center work is a high-pressure and high-load work, which has to deal with a lot of telephone and customer problems.
2. Work intensity and pressure: The call center has to deal with a large number of telephone and customer problems, requiring employees to have good communication skills, patience and adaptability.
3. Skills requirements and training fees: Call center work requires certain skills and training, including telephone communication skills, product knowledge and customer service skills. Recruiting and training new employees requires certain costs and resources, which increases the difficulty of recruiting people.