Sales Assistant Job Description

A qualified sales assistant should be familiar with his job responsibilities and work arrangements, business processes, interpersonal relationships, product knowledge and customer operation information in order to do his job well. Familiarity with job responsibilities can help you define your role in the company; Being familiar with the work arrangement of this position can make you more deeply aware of what specific work this position has to do every day.

I. The main work contents of the sales assistant are as follows:

1, responsible for the management, classification, sorting, filing and storage of marketing documents such as company sales contracts;

2. Be responsible for the production and summary of monthly, quarterly and annual statistical reports and reports of various sales indicators, and answer the leaders' questions about sales trends at any time;

3, responsible for collecting, sorting, summarizing market conditions, prices, as well as new products, substitutes, customers and other information, put forward analysis reports, to provide reference for departmental business personnel and leadership decision-making;

4. Assist the sales staff to do a good job in the reception of on-site customers and telephone calls; Inform the customer information in time when the salesperson is away and handle it properly;

5. Responsible for customer complaints, record customer complaints and assist relevant departments to properly handle them;

6. Assist the Minister to do a good job in internal affairs, and keep minutes of various internal meetings.

7, gradually promote the use of computer information system to deal with marketing materials, properly keep computer materials, do not reveal sales secrets;

8. Complete other tasks temporarily assigned by the Marketing Minister.

Second, the sales assistant's job skills are as follows:

Before the visit:

1, make plans before visiting:

(1) With a plan, there will be coping strategies in the interview, because sometimes the improvisation strategy is very successful;

(2) Think ahead of the obstacles that may be encountered, prepare the elimination plan in advance, and reduce communication obstacles;

(3) Think well in advance, and you can freely expand and contract when you change it on site, and you won't panic;

If you are fully prepared, your self-confidence will be enhanced and your psychology will be relatively stable.

2, the content of the preliminary plan:

① Determine the best time to see a doctor. Prepare to invite customers to dinner, it is best to arrive about half an hour before going to work. If you don't want to invite, it is best to go early and come back early;

② Set the goal of this visit. What purpose do you want to achieve through this visit, to enhance emotional communication or to promote customers to buy goods;

③ Predict possible problems and solutions;

④ Prepare relevant materials. Remember whether there are any problems left over from the past and solve them this time.

During the visit:

1. Look at the sales behavior of the company from the customer's point of view. For example, from the standpoint of salespeople, the purpose of visiting is to promote products, while from the perspective of customers, customers are regarded as "targets of attack";

The purpose of the visit is mainly to exchange interest with customers. Don't just introduce the product itself, but focus on the benefits it brings to customers. In this way, the psychological acceptance of customers will be greatly increased, so as to communicate smoothly under the condition of mutual benefit between buyers and sellers;

3. Different customers have different needs. The situation of each customer is different, and the needs and expectations of customers are naturally different. Collect information before visiting, investigate and understand the needs of customers, and then prescribe the right medicine.