Model essay on service quality commitment (I) 1. service promise
Based on the principle of survival by quality and development by benefit, our company conscientiously does a good job in the quality of each project, from scheme design, material selection, production control, installation supervision to post-construction service, and every link has a special person in charge to ensure the quality of all projects.
1. Provide products and thoughtful and effective services that meet customer needs and quality expectations in strict accordance with the contract requirements.
2. Strictly check and control the incoming quality of raw materials and outsourced parts.
3. Organize the cooperative supporting production units to ensure that the product quality meets the requirements of the technical quality clauses in the contract.
4. Make a special quality plan to control the quality of engineering installation and construction.
5. All parts should be optimized and accepted according to national standards. The principle is to deal with the problem first, then distinguish the responsibilities, and meet all the requirements of the construction progress.
Second, the technical service commitment
1. Provide necessary technical documents in time according to the requirements of the buyer and the contract, and have the obligation to invite the buyer to participate in the seller's review when necessary.
2. Provide on-site technical services according to the requirements of the buyer, and the seller shall be responsible for installation.
3. Strictly implement the meeting minutes or agreements signed by the supply and demand sides on major issues.
4. Strengthen pre-sale, in-sale and after-sale services, and implement "advanced service" and "whole process service" in the whole process of product manufacturing and installation.
5. Arrive at the site as soon as possible within two days after receiving the quality problem information reflected by the buyer to ensure that the users are not satisfied with the quality and the service will not stop.
6. During the warranty period, the "Three Guarantees" shall be implemented under the working and operating conditions that meet the product standards and the contract, and the products supplied shall be maintained free of charge during the service life. If the accident is caused by unreasonable design wind load, the seller shall repair it free of charge.
Third, the service plan
1. Scheme design: Based on the principles of safety, economy and practicality, design the best scheme for users.
2. Pre-sale service: The company sends special personnel to actively coordinate and fully cooperate with the construction unit to handle all the formalities before construction. Actively cooperate with the construction unit to do a good job in site foundation work and prepare for construction. Actively get in touch with local police stations, offices and traffic police, and do a good job in surrounding relations.
3. After-sales service: As the tender of this project is semi-finished, if the later project is still entrusted to our company, our company will establish the idea that "the customer is God" and provide thoughtful service in strict accordance with the warranty period stipulated by the state. During or outside the warranty period, once you receive a call from the customer, ensure that the relevant personnel arrive at the scene within two days. During the warranty period, pay a regular visit to users at least twice a year to understand the use of the house, solve various problems raised by users and solve problems for users. After the warranty period, we will set up a user hotline in the company to answer users' inquiries in time and enthusiastically, solve users' difficulties, stand by at any time, and only charge for materials for maintenance.
4. Establish a quality return visit maintenance system: strictly implement the quality return visit, warranty and maintenance system of construction projects, and establish the idea that "users are God". Specific measures are as follows:
(1) During the warranty period, we will pay a quality return visit every quarter. Adhere to the annual quality return visit outside the warranty period.
(2) During the return visit, make rectification or maintenance according to the requirements put forward by the construction unit.
(3) During the warranty period, send professionals to the site to cooperate with the owner for maintenance. After the warranty period expires, the maintenance personnel should keep in touch with the owner.
(4) After the completion of the project, all users will be issued with maintenance cards, which will be signed by the users at the expiration of the warranty period, put on record by the owners, recorded during the warranty period, and signed by the users and owners after inspection.
_ _ _ _ _ _ _ _ Limited liability company
Date: _ _ _ _ _ _ _
Model essay on service quality commitment (2) provides guarantee for after-sales service quality. Yinchuan local after-sales service organization established by our company is the first-line after-sales service personnel who directly face users, and is the first person responsible for the after-sales service of this project. Under the supervision of the company's after-sales service management organization, it provides high-quality and timely after-sales service for this project. All local after-sales service personnel have rich experience in command center construction and service, and will all participate in the construction of this project. During and after the construction of the project, the project department of the company will conduct comprehensive training for all local after-sales service personnel to improve the ability and level of after-sales service personnel to deal with faults. Ensure that users' maintenance service needs are met to the maximum extent in local service organizations.
2, the quality guarantee period of the bidding products
From the date when the bidder passes the acceptance, the system enters the quality guarantee period. During the quality guarantee period, our company will provide free replacement and maintenance for any equipment or parts damaged due to installation process, quality of materials and products or any other reasons. During the warranty period, our company is responsible for system maintenance, timely and efficient.
The free warranty period is one year, and the warranty period is one year from the date of acceptance.
3, fault maintenance response time
Since the date of system acceptance. During the free warranty and maintenance period, immediately respond to the service request put forward by the tenderee, and provide free personnel to be on duty for the system from 8: 00 am to 2: 00 pm 12: 00; After receiving the on-site maintenance request, send maintenance personnel to the maintenance site within 8 hours, and repair the fault in time within 24 hours. Make sure there are enough spare parts.
4. Technical service plan
Once winning the bid, the technical service content of this project will be immediately incorporated into the bidder's technical service system. Our company will provide technical services according to the requirements of bidding documents and contracts and our company's commitment.
Technical service will ensure the smooth implementation of Ningxia expressway monitoring system; After the system is completed, the system functions fully meet the contract requirements, and users can use it normally. User personnel receive professional training and detailed technical guidance; Provide users with detailed technical information; Guarantee the technical service after the warranty period.
5. Our promised technical training plan.
Before the system is officially put into operation, we organize professional and technical personnel to conduct free training for the operators and technical personnel of the tendering units at different levels until the trainees are fully qualified for the job requirements.
Full name of supplier: _ _ _ Co., Ltd.
Authorized Agent: _ _ _ _ _ _
Date: _ _ _ _ _ _ _
If our company is lucky enough to win the bid for this model project, we will strictly abide by the commitments made in this tender and contract and strictly fulfill the obligations and responsibilities in the contract. Win the trust of your company with integrity. Here, our company is willing to make the following special commitments:
I. Abide by relevant laws and regulations.
Second, carefully construct in strict accordance with the drawings and relevant design and construction specifications to ensure the realization of design intent and achieve high-quality use effect of the community.
Three, according to the time limit for a project determined in the contract, scientific arrangement, careful organization, to ensure that the construction task is completed with good quality and quantity, and the completion acceptance and delivery on time.
4. Ensure that the flowers provided by our company are first-class products, and the protection measures are: when selecting seedlings, the stems must be thick, the roots must be developed, the branches and leaves must be lush, there are no pests and diseases, the trees are beautiful and the specifications meet the requirements. Turf grows well, with uniform density, first-class color, no death, no weeds, high uniformity and no pests and diseases.
5. Accept the supervision and inspection of your company and the supervisor, strengthen contact and coordination with all parties, and solve various problems in construction in time.
Train a group of garden management and nursing staff for your company free of charge.
Seven, to provide quality and timely warranty service, to ensure that adequate maintenance is arranged during the warranty period, and there are nursing staff responsible for the maintenance and nursing of landscaping 24 hours a day.
Thank you again for this cooperation opportunity given by your company. I hope both parties will cooperate happily!
_ _ _ _ _ _ _ _ Limited liability company
Date: _ _ _ _ _ _ _
In order to standardize the business activities of road passenger transport, maintain the order of road passenger transport market, ensure the safety of road passenger transport and protect the legitimate rights and interests of passengers, our company solemnly promises to the road transport management organization:
1. Abide by the Law on Work Safety, the Law on Traffic Safety, the Regulations of the People's Republic of China on Road Transportation and other relevant laws and regulations.
Second, abide by the relevant provisions of the Safety Law, adhere to the guiding principle of "safety first, prevention first", and formulate and improve the safety production management system, including safety production operation rules, safety production responsibility system, safety production supervision and inspection, and safety production management system for drivers and vehicles. , and conscientiously implement.
1. Ensure the regular inspection and maintenance of passenger vehicles, keep the vehicles in good technical condition and ensure transportation safety.
2. Ensure that drivers and passengers are regularly organized for safety study and business training, so that drivers and passengers have good business knowledge, skills, professional ethics and safety awareness.
3. Ensure that the hired drivers and passengers are trained and qualified, hold relevant certificates (the driver has obtained the driver's license and qualification certificate suitable for the vehicle he is driving, and has no record of major traffic accidents within three years), and are healthy and competent.
Three, abide by the regulations on the administration of road transport industry, and obey the management of transportation departments at all levels, road transport management institutions and related units.
1, to ensure the intensive management and corporatization of passenger vehicles operated by the class line, and not to be affiliated with the operation.
2. During the operation of passenger lines, the company bears all operational risks. In case of operational difficulties and disputes, the company will solve them by itself, and properly arrange vehicles and employees. Need to coordinate with the competent authorities to solve, to reflect step by step, to ensure that there is no unauthorized shutdown, mob, contractor visits, skirt visits and other events that affect social stability.
3, to ensure that in accordance with the provisions of the operating period, the expiration of the operating period, take the initiative to withdraw from the passenger transport market.
4. Ensure that the road transport business license is not illegally transferred or leased, and the passenger transport management right is not transferred or transferred in disguise.
5, to ensure that strictly in accordance with the operation line approved by the transportation management agencies, to provide continuous services to the society, and shall not suspend or terminate the operation without authorization.
6. Ensure that all kinds of license plates and certificates of passenger vehicles are complete and effective, pay state taxes and fees on time, and insure passengers with carrier liability insurance.
7. Ensure that the materials submitted in the process of handling relevant business and reporting are true and effective.
Four, abide by laws and regulations, operate according to law, honest and trustworthy, fair competition, quality service.
1. Ensure that the vehicle does not exceed the speed limit or overtake, and the driver does not drive fatigue, discontinuously, drunk or illegally.
2, to ensure that the vehicle logo is unified, clean and tidy, and spray the name of the enterprise and the complaint telephone number at the designated location.
3. Ensure that drivers and passengers dress neatly, wear certificates, be polite, serve warmly, standardize their work and accept supervision.
4. Ensure that the car is clean and hygienic, and do not play unhealthy video programs such as violence and pornography in the car.
5. Ensure that passengers are not forced to take the bus, do not dump passengers, dump passengers to blackmail passengers, do not treat customers rudely, do not raise fares privately, do not negotiate maliciously, and drive safely and on time.
6. Effectively safeguard the legitimate rights and interests of passengers, ensure the safety of passengers, and strive to satisfy passengers.
Five, abide by the road transport emergency plan, in case of public emergencies, obey the unified dispatch, management and command of the people's government and relevant departments.
All the vehicles operated by our company, including the passenger cars declared this time, hereby solemnly promise:
If you violate the above commitments, you will voluntarily accept the punishment of the management department according to the regulations.
Full name of supplier: _ _ _ Co., Ltd.
Authorized Agent: _ _ _ _ _ _
Date: _ _ _ _ _ _ _
Model Letter of Commitment on Service Quality (V) _ _ _ _ Co., Ltd. hereby makes the following written commitment to _ _ _ _ _ products:
(1) product quality:
1. Our company guarantees that the products provided are brand-new, unused and original qualified products, and the goods provided have good performance within their service life under the conditions of correct installation, normal use and maintenance. Provide product inspection report at the time of delivery.
2. Our company promises to implement the quality standards of the products supplied in accordance with the requirements of relevant national quality and technical standards and relevant laws and regulations, and the supply shall not be lower than the quality assurance regulations and relevant supply standards of the original manufacturers (that is, according to the current production technical standards, raw materials are also supplied in accordance with the current supply, that is, enameled wires for wires, 35-w300 silicon steel sheets and accessories are produced according to the technological process), so as to eliminate counterfeit and shoddy products.
(2) After-sales service:
1. Division of after-sales service period:
A, free warranty period: free maintenance within two years, if it is a quality problem, our company will replace it for free;
B. Quality maintenance period: provide lifelong maintenance service beyond the warranty period.
2. Provide free on-site service during the warranty period:
A, free delivery to the place designated by the purchaser;
B. In case of equipment failure, our company will provide spare machines with parameters not lower than the original equipment for the buyer's use free of charge until the failure is eliminated;
C, regular return visit maintenance: return visit regularly within months after the sale, timely understand the buyer's opinions and suggestions, and further improve our after-sales service.
3. Suggestion: In order to ensure the normal use of equipment, reduce the failure rate and ensure the normal service life of equipment; During the warranty period, users should first choose original regular products for consumables and related accessories.
4. Contact information of after-sales service:
Service Phone: _ _ _ _ _ _
Contact person: _ _ _ _ _ _
(3) If the above commitments are not fully fulfilled, the purchaser may take necessary remedial measures, and the expenses and risks shall be borne by our company.
Full name of supplier: _ _ _ Co., Ltd.
Authorized Agent: _ _ _ _ _ _
Date: _ _ _ _ _ _ _