1. Telephone acceptance. Call 12328 directly, and call 12328 in your city. If you add the previous area code, you can dial 12328 across the city to handle business or complain. When making a complaint, explain the driver's situation, the reasons for the complaint, the demands of the complaint, and your personal contact information. Then you will be informed to confront the transportation bureau and get the corresponding treatment results.
2. Online complaints. You can directly click (12328 official website) to find the corresponding plate reflection. You can also use WeChat to complain and search for "China12328"; Pay attention to the entrance of WeChat official account, click "Handle Business" at the bottom of the homepage of WeChat official account, then click "I want to complain" and press Enter. Before uploading, you need to fill in the province, city, contact name, telephone number, verification code, respondent or unit, picture and other information.
Some users complained that it was difficult to get through 12328. You can also try the following methods:
1. Report to the local transportation management department. It is best to bring relevant information: for example, take a taxi photo, the co-pilot has a service supervision card, and record the driver's name, telephone number and other information. It is best to get the invoice when you get off the bus, because the invoice contains information such as taxi company, complaint telephone number, driver information, getting on and off time, driving distance and so on. , can be used as one of the evidence of the complaint. The traffic management department will further determine the taxi monitoring situation according to the situation. If the situation is true, certain punishment will be given.
2. wechat complaint. Pay special attention to local traffic WeChat official accounts, such as "Guangzhou Traffic" and "Shanghai Traffic". Find "Traffic" and "Taxi Service Evaluation" on the homepage of WeChat official account and fill in the corresponding information to reflect the complaint. Methods and China12328; The official account of WeChat is similar.