There are two ways to provide information services: at present, many hospitals in China provide services manually and by themselves. The manual mode is mainly to continue the traditional consumption mode, and patients need to queue up, register, draw prices, pay fees, get medicines and other procedures; The self-service mode is that the hospital provides many automatic registration and payment devices, and there are generally operators nearby. It only takes a few simple steps to complete the work that used to take a long time. The consultation before registration can also quickly find service personnel, and it is more convenient to pay under their guidance. Just insert the card into the device, submit personal information according to the prompt, and scan the code on the formed payment code to pay. The whole process does not require manual queuing, and finally it is obtained.
Informatization is not as complicated as expected. It only needs simple knowledge of computer operation, and only needs to read the tips of each step and follow the requirements, so there will be no problem, and the efficiency will be improved a lot, which is worth popularizing.
Manual services will be less and less: with more and more people using computers and the increase of labor costs, manual services can only be auxiliary, just like ticket gates in railway stations, manual ticket checking will be less and less, or even cancelled, because the working efficiency of machines is much higher than that of people, and there will be no job boredom and poor service attitude.
I don't know whether the hospital will completely adopt online registration in the future. At present, there are still windows to register, but the number will not be too much, so we need to queue up in advance.