1, take the initiative to contact customers.
Sales should take the initiative to contact customers, not passively wait for customers to find you. The result of waiting for him is often that the client has left. Sales need to actively communicate with customers and ask them whether they have received our product information, or whether they have received our mail, and whether they have any questions or needs about our products, technologies and quotations.
2. Insist on communicating with customers.
The communication frequency between sales and customers should be at least 65,438+0 times per week. Telephone, WeChat and SMS are all effective channels, which can not only show our respect and attention to customers, but also remind customers of our existence. Once customers have real needs, they will think of us first.
3. Send messages to key customers every weekend.
Every Friday night, you can send greeting messages to all key customers, including customers who have signed the bill, customers who are about to sign the bill, customers who are focused on tracking, and more importantly, customers who need long-term tracking.
4. Try to follow up through the interview.
Every conversation with customers is very important. A smooth conversation is likely to bring the relationship between the two parties closer and increase the customer's purchase intention. Therefore, when following up with customers, try to choose every conversation as an interview. If it weren't for an interview, customers wouldn't listen carefully to every point of view and introduction on the phone.
5. Ask your intention clearly every time you follow up.
In every conversation with customers, we should mention the intention of buying and the content of the product at the end, so as to ensure that every conversation can make progress, and we can't talk about meaningless content every time, wasting a lot of time and causing a lot of unnecessary losses to both sides.