1. Consultation category: including consultation on government information work such as administrative functions, responsibilities, policies and regulations, and working procedures.
2. Complaints: including complaints about administrative management, social management, public services and other convenience services.
3. Suggestions: including opinions and suggestions on administrative management, social management and public services.
4. Help category: including management and service help within the scope of administrative functions and powers.
Extended data:
career objective
Accelerate the merger of government service convenience hotlines except 1 10,19, 120 and 122. By the end of 20021,the government service convenience hotlines set up in various regions and those set up by relevant departments in the State Council and answered locally will be realized. The merged hotlines in all regions are unified as "12345 government service convenience hotline" (hereinafter referred to as "12345 hotline"), and the voice call number is "12345", providing "7×24 hours" all-weather manual service. At the same time, optimize the process and resource allocation, realize the close connection between hotline acceptance and background service, ensure that the problems and reasonable demands reflected by enterprises and the masses are handled and disposed of in time, make the government service convenience hotline connect faster, distribute more accurately and operate more practically, and create a convenient, efficient, standardized and intelligent government service "total customer service".
Accelerate the merger of local government convenience service hotlines.
1. Enterprises and the masses call the government service convenience hotline with low frequency, and the number is cancelled, and the flow seats are unified into the regional 12345 hotline.
2. Parallel even numbers. For the government service convenience hotline with large telephone traffic and high social awareness, keep the number and merge the telephone seats into the 12345 hotline for unified management. For hotlines that do not meet the merging conditions, telephone seats can be reserved, and a telephone transfer mechanism can be established with the hotline 12345 to provide services according to the hotline standard 12345, which is determined by each region according to the actual situation. If the hotline number has been cancelled in some areas, it will not be restored in principle.