There are several possibilities:
1: The shipper didn't deliver the goods at all, but gave an empty bill number. Naturally there is no logistics information.
This situation can be checked with the shipper to see if the goods have indeed been delivered.
2. The courier lost the courier after receiving the goods, which caused the courier to fail to reach the courier point and there was no scanning record, so there would be no logistics information. (The information displayed is only that the courier company has received it. )
In this case, you need to contact the sender and let the sender communicate directly with the courier company to solve it.
3. The sender has prepared the goods and informed the courier company to pick them up, but because the pickup time has passed, there is no logistics information (for example, the general courier company will not pick them up after 18: 30 pm).