Hotline 12345 does not accept matters that must be solved through litigation, arbitration, discipline inspection and supervision, administrative reconsideration, government information disclosure and other procedures, as well as matters that have entered the petition channel. Do not accept matters within the responsibilities of the Party Committee, the National People's Congress, the CPPCC and the military, and do not accept matters involving state secrets, commercial secrets, personal privacy and violations of social order and good customs. Langfang Hotline 12345 mainly accepts all kinds of non-urgent needs of enterprises and the masses, including consultation, help-seeking, complaints, reports and suggestions in the fields of economic regulation, market supervision, social management, public services and ecological environmental protection.
Hotline 12345 does not accept matters that must be solved through litigation, arbitration, discipline inspection and supervision, administrative reconsideration, government information disclosure and other procedures, as well as matters that have entered the petition channel. Do not accept matters within the responsibilities of the Party Committee, the National People's Congress, the CPPCC and the military, and do not accept matters involving state secrets, commercial secrets, personal privacy and violations of social order and good customs.
12345 main business of citizen hotline
1, consulting the organizer's work responsibilities, policies and regulations, working procedures, law enforcement procedures, administrative examination and approval and other government information and public service information;
2. Non-emergency help within the responsibility of the organizer;
3. Complaints and suggestions on urban governance, public services, market supervision and economic and social development;
4, administrative organs, public service enterprises and institutions staff work style, administrative efficiency and other aspects of complaints and reports;
5. Other matters that should be accepted.
Legal basis:
Notice of the General Office of the People's Government of Hebei Province on printing and distributing the work plan for further optimizing the government service hotline in Hebei Province
Hotline 12345 mainly deals with various non-urgent needs of enterprises and the masses, including consultation, help-seeking, complaints, reports and suggestions in the fields of economic regulation, market supervision, social management, public services and ecological environmental protection.