Job summary of post personnel 1
In the past year, with the help of factory leaders and workshop leaders, through the joint efforts of workers and colleagues,
Job summary of post personnel 1
In the past year, with the help of factory leaders and workshop leaders, through the joint efforts of workers and colleagues, through my own efforts, I successfully completed my work as an employee. At the end of the year, I want to make a serious summary of my work in the past year.
First, work attitude and ideological work.
I love my job, strictly self-discipline, abide by the rules and regulations of the factory, strictly control myself, straighten my post, and always maintain a "modest, cautious and self-disciplined" working attitude. With the care and training of the leaders and the help of my colleagues, I always study hard, make progress with my heart, strive to improve myself, always work hard, earnestly complete my tasks and perform my duties. Adhere to ideals and firm beliefs. Constantly strengthen study and work skills!
Second, the equipment operation and working understanding
Every good employee should have a clear understanding of his work, and be familiar with and skilled in his work. We should not only have an understanding of machine operation, but also have the potential to deal with faults and complete various tasks assigned by leaders. However, due to my limited potential, it is impossible to be perfect, so I also have many shortcomings and deficiencies in the work process, and I am still slightly lacking in the principle and working skills of the machine. But these will make me work harder, learn from others with an open mind, improve my work potential as much as possible, let myself play a role in my post, complete my work faster and more efficiently, and also make the company gain huge benefits, so that what I do and gain can also reach one.
Interpersonal relationships with other colleagues are also very important, because a person's potential is limited, and all success depends on the wisdom of the masses. Therefore, uniting colleagues is the premise of successfully completing the tasks assigned by the leaders, which is not only a matter at work, but also in daily life, so uniting other colleagues is not only a personal matter but also a work obligation! I will fulfill my obligations and exercise to cultivate my communicative potential.
Third, review the past and look forward to the future.
For the gains and losses in the past, I will learn from the favorable factors to strengthen my work potential and eliminate the unfavorable factors in my future work. One year's work has made me make continuous progress on the road to becoming a qualified employee. I believe that through my efforts, the cooperation of my colleagues and the guidance of my leaders, I will become an excellent employee, give full play to my social potential, and thank my leaders for giving me a suitable job and making due contributions to society.
Although my work has been flawed for a year, it is inevitable, so I won't be too hard on myself. But I believe that as long as I am in my post for one day, I will make my own efforts and put all my energy and potential into my work. I believe I can do it well!
Job summary of post personnel II
I didn't expect 20xx years to pass so quickly. Personally, I feel surprised. As a telephone customer service, our work is actually very boring, and we cycle back and forth between answering and making phone calls every day. I used to think that working hours were long. But at work, through the study and guidance of the leaders, I gradually learned how to face the work and how to look at it. Now it seems that my work is no longer so monotonous, although I still feel bored sometimes, but behind the boredom, I also see interesting growth!
As a telephone customer service, I used to think that my job was just to answer questions for customers. But after facing all kinds of customers, I completely changed my mind. My work this year is summarized as follows:
I. Personal situation
Ideologically: As a customer service employee of xx, I am consistent with the company in concept-"Insist on providing the best service to customers!" In the work training and study, constantly improve their ideological awareness, learn the company's philosophy, and correct the shortcomings in the work. Enthusiastic and kind-hearted, take the initiative to help colleagues, be serious and responsible for their own work, and have a strong sense of responsibility.
Work: Try to finish your own work, learn to improve yourself in time if you don't understand, give priority to customers when answering questions, give priority to appease customers' emotions, and solve problems for customers as quickly as possible. Learn from your work, record and reflect on your colleagues and yourself to prevent problems from happening next time.
Interpersonal communication: make friends in the company, improve interpersonal relationship, strengthen communication between colleagues, help each other, learn from each other's experience, and strive to improve work ability. As a customer service, I always have to communicate with all kinds of customers, sometimes I feel helpless and sad, but we always comfort and help each other to make the work go smoothly.
Second, the work situation
At work, I am strict with myself from the beginning, not to make mistakes in my work, and always solve problems for customers after I have made all the preparations. Although there is no problem, it is difficult to improve my grades and I am always criticized. After re-examining myself, I changed my working style and began to work with humanity. When communicating with customers, I should give more consideration to their situation and make them feel more convenient. Gradually, I also like this feeling and try to do my work better.
Third, shortcomings in the work.
At present, my biggest deficiency is that I don't know enough about the company's products. In front of many professional clients, I may not know as much as my clients, which is really shameful. In order to prevent this kind of mistake from happening again, I want to learn more about product knowledge, and the only way to improve myself is to reserve. I believe this can also effectively enhance the company's image!
Fourth, summary.
The year's work is over. To tell the truth, the work of customer service is relatively simple, but only by finding fun in the work can we find our goal and move on! In the next year, I will also work hard towards my goal!
Post personnel work summary Chapter III
Over the past year, under the correct leadership of the section chief, with the active support and great help of my colleagues, I have been able to be strict with myself, perform the duties of the foreman well, and successfully complete the work task, which has been affirmed by the leaders and praised by my colleagues. To sum up, I have gained a lot.
First, learn at work and constantly improve your professional level. As a cashier foreman, the cashier is the first. Only when the professional level is high can we win the support of our colleagues and take good care of the people below. Although I have been working as a cashier for three years, I have made some achievements, but these achievements are still not enough. With the development of supermarkets, new requirements are put forward for our cashier's work. Through study, I can always master computer operation technology first, and always give guidance to the following comrades.
Second, do a good job in employee management and guidance. Although the foreman is not a big leader, he also manages a bunch of people. It is the trust of the leaders that makes me shoulder this heavy responsibility. Therefore, at work, I always have strict requirements for them. No matter who violates the discipline, I will not tolerate it. It is precisely because I can be strict with myself, manage boldly and care about the employees below, so they all respect me and obey my management. In a year, we will
Third, arrange the cashier's duty and shift change reasonably. The cashier's work is not tiring, but he must be careful, so the cashier must always keep a good attitude and vigorous energy. Therefore, when arranging several clerks, I always try to let the cashiers have a good rest and take care of their special circumstances without affecting their work.
Fourth, do a good job at the first level and share worries with leaders. As a foreman, I will never trouble the leader for the problems that can be solved at the cashier level, and I will never miss the opportunity to ask for instructions and report to the leader for major events in the mall.
Through the year-end summary, I have several feelings. The first is to cultivate team spirit. Because company management is not an individual behavior, a person's ability is bound to be limited. If everyone is twisted into a rope, we can get twice the result with half the effort. But this must be based on the fact that every employee has a high professional quality, a sense of responsibility for work and a good moral quality, otherwise team spirit will become an empty talk. So how to actively carry forward team spirit?
Specific to each department, if your efforts and achievements are recognized by the leaders, it will inevitably affect your colleagues around you. Everyone follows your example, and your progress invisibly drives everyone's progress. On the contrary, the achievements of others will also become the driving force for your continuous progress, thus forming a chain reaction of a virtuous circle.
The second is to learn to communicate with departments and leaders. The organizational distribution of a company is like a net, and each department seems to be independent, but in fact there is an inevitable connection between them. Take the finance department as an example. Every department has to deal with daily affairs. Keep in touch with all departments, listen to their opinions and suggestions, and correct problems in time when found. In this way, the supervision function is effectively played, and secondly, the information can be fed back to the leaders in time, so that the work can be changed from passive to active.
The third is to have an enterprising heart to climb the peak forever. This puts higher demands on our financial personnel, sailing against the current, or retreating if you don't advance. If you want to develop your career, you must arm your mind to adapt to the market competition environment of survival of the fittest.
How many times in life? In the days to come, we should turn our thoughts into actions and paint the blueprint for the future with our diligence and wisdom.
Job summary of post personnel 4
Looking back on the customer service department of property management company for 20 years, it can be said that various management functions have been further developed and continuously improved. Among them, the property customer service department has been concerned and supported by the company leaders, and has also received great assistance from other departments. After the efforts of all the customer service staff in the past year, the work of the customer service department has made great progress compared with the previous year, and various work systems have been continuously improved and implemented. The service concept of "business first" has been deeply imprinted in the hearts of every customer service staff.
Looking back on the customer service work in the past year, there are gains and losses. The customer service work in the past year is summarized as follows:
First, deepen the implementation of the company's rules and regulations and customer service system.
On the basis of the preliminary improvement of various rules and regulations in 20__, the focus of 20__ is to deepen implementation. Therefore, the customer service department will deepen the knowledge and understanding of property management according to the company's development. At the same time, with the introduction and improvement of some laws and regulations in the property management industry, the customer service department has also adjusted the relevant systems of customer service in time to better adapt to the new situation.
Two, integrate theory with practice, and actively carry out the training of customer service personnel.
Make use of the regular meeting time of customer service department every Friday to strengthen the training of personnel in this department. The training work is carried out according to the practical problems encountered in the work in the past week, so that the combination of theory and practice makes every customer service staff have a deeper understanding of the "service concept".
Third, the daily maintenance processing
According to the workload statistics of each weekend, "Daily Reception" has received more than ten kinds of maintenance. According to the different maintenance contents, actively dispatch workers to solve the problem in the shortest time. At the same time, pay a return visit in time according to the completion of the repair report.
Four. _ Collection of district property fees
According to the charging index issued by the company at the beginning of the year, actively carry out the collection of property fees in _ _ and _ _ communities. Finally, with the support of property managers, secretaries and other departments, the charging targets issued by the company were completed.
Verb (abbreviation of verb) collection of energy fee
At the same time, we completed the quarterly meter reading and charging work in _ _ _ district as scheduled, and also completed the new task entrusted by the company —————————————————————————————————————————————————————————— and completed the meter reading and charging work in _ _ _ district for the first time.
Six, _ _ _ area bottom commercial rental.
We made a plan to benefit the bottom merchants, and successfully introduced the "supermarket, pharmacy" project in the second half of the year.
Seven. Take back some buildings
In, completed the building repossession in and; At the same time, the recovery of some relocated buildings (1 and 2 units) in the _ _ area has been completed.
Eight. Decoration and layout of parks during festivals.
Actively complete the decoration and layout of the park during various festivals. This year, the company increased the decoration and layout of the park during Christmas (a festival attracting young people's attention), and bought Christmas trees and various decorations in the community lobby.
IX. Owners' Forum
On the eve of the Spring Festival, the annual owners' forum was organized. Invited owners spoke actively at the meeting, fully affirmed the service work of the property management company, and put forward reasonable suggestions.
In a word, on the basis of 20__ years' work, we are full of confidence and hope for 20__ years. In the new year, we firmly believe that as long as we work hard, work hard, actively explore and be brave in making progress, we will be able to complete all the work indicators issued by the company with "maximum efforts".
Chapter V Work Summary of Post Personnel
It has been more than four months since I entered Guilongtang. I have been working as a customer service consultant. During this period, I witnessed and participated in the development of the company and the improvement of the system. As an expensive dragon, I am sincerely proud. After four months of work experience, I have accumulated some knowledge and experience about customer service. The summary is as follows:
First, establish a global concept and do a good job.
Doing one's own job well and establishing overall awareness are the primary issues, and customer service is no exception. I think the overall situation of customer service work is to "establish corporate image, maximize customer satisfaction and loyalty to the company's products, and convey corporate cultural image." After I came to the company in July, I received a week's training, including the basic knowledge of drugs, traditional Chinese medicine, compound Chaihu Anshen granules, common customer questions and answers, sales skills and so on. Through training, I not only have a deep understanding of the company's products, but also greatly improve my personal ability. At the same time, I have a full understanding of the company's perfect training system and cultural atmosphere. Then I started to do customer service. One of the main tasks of customer service is to answer customers' calls and give professional and enthusiastic answers to customers' questions. The second is to pay a return visit to the customers who have purchased, understand the effect of medication, and provide professional guidance on medication methods. These two points of customer service seem simple, but as a department that directly communicates with customers, it is related to the transmission of corporate image, the satisfaction and loyalty of customers to the company's products, and has a great influence on the follow-up marketing of the company's products.
Second, be good at professional skills and be diligent in thinking and adapting.
With the continuous development of the sales industry, drug sales should also adapt to the sales ideas under the new situation. As a customer service staff, you should be diligent in thinking and resourceful when communicating directly with customers. Give professional answers to customers' drug problems, make correct responses to customers' complaints and other questions at the first time, make customers satisfied and maintain customers' satisfaction with the company's products. Customer service is the work of directly facing different insomnia customers, which requires professional knowledge level and flexible adaptability, and needs to sum up the problems encountered in time. While managing the existing insomnia data at hand, I summarized the knowledge about diabetes according to the fact that most insomnia patients have diabetes. According to the different medication history of insomnia patients in different periods, I summarized the relevant information of commonly used drugs for insomnia. There are also information about insomnia and depression, which are shared with colleagues to increase effective communication with customers. Whether a customer can communicate effectively is a yardstick to measure the professional level of customer service personnel, and it is also an effective means for service personnel to master application knowledge as soon as possible.
Third, be good at communication and improve the quality of work.
Customer service personnel should not only have strong professional and technical knowledge, but also have good communication skills. In today's society, a product often has problems due to improper use and operation, and it is often not the poor quality reflected by customers, especially Chinese medicine. If you don't continue to use drugs according to the course of treatment, it is difficult to reflect the effect of drugs. So at this time, we need to find out the crux of the problem, communicate with customers, standardize the use method, convey high-quality service attitude to customers, and avoid customers' distrust of products and even damage the corporate image. Customer service work is mainly embodied in the word communication. Communicating with customers can better understand customers' demand for products and communicate with colleagues, increase work experience and share experience, improve the overall level of the team and improve the quality of work.
Fourth, abide by the company system and actively participate in activities.
"There is no Fiona Fang without rules". Whether the rules and regulations of an enterprise are perfect or not is directly related to the image and cultural atmosphere of the enterprise, and this system needs to be effectively implemented by every individual member. During the four months of working in the company, as a customer service staff, I didn't ask for leave without reason, and I also finished my work well during the period. Actively participate in various activities organized by the company, such as outward bound training, Ditan exhibition and being on duty every Friday. During the activity, colleagues got to know each other better and the cooperation between teams was strengthened. In the new year, customer service also needs new working ideas. The first thing is to do a good job, manage the existing customer information, and pay a return visit to the purchased customers regularly, so that they can feel the good effect of the drugs and the after-sales service of Guilong Pharmaceutical.
We should also regularly visit other existing customers' information, track their insomnia, and convey Guilongtang's unique concept of treating insomnia to them at any time. Secondly, according to the company's promotion situation, improve communication skills and professional level at any time to help improve the company's promotion work. Thirdly, improve your professional level, summarize the insomnia of different customers, and improve your knowledge of insomnia and depression, communication skills and psychological counseling at any time. In the new year, I will coordinate and communicate with leaders and cooperate with colleagues, and my knowledge level and work level will be improved. If an enterprise needs two feet to make steady progress, then one foot is a high-quality product and the other foot is a perfect service. The company's products can create famous brands, and the company's services can also try to create brands. Only by relying on high-quality products and perfect service system can enterprises be invincible in the competition. In the new year, I hope that under the leadership of leaders and with the help of colleagues, I can go to by going up one flight of stairs and make contributions to the development of the company.
Chapter VI Work Summary of Post Personnel
At work, my main position is customer service specialist. At work, I try my best to do my job well and improve work efficiency and quality. In addition to doing my job well, during the preparation of Tmall's new store and the department's development of new products, I cooperated with the data specialist and used my own advantages to help him formulate a series of tables and summarize relevant data. Summarized the hot-selling products of the industry in the field of e-commerce (Taobao), and combined with its own products, optimized the title for the fourth time; On the platform of JD.COM, products are imported and so on. As pre-sales customer service, we should put customers first and try our best to meet customer requirements. During the period of learning product knowledge and mastering customer service related skills, it is with such a firm belief that I strictly demand myself, study hard and strive to become an expert. It laid a good foundation for the smooth development of my future work.
In learning, I am strict with myself, correct my work attitude and integrate theory with practice; So as to improve their strengths and ideological and cultural quality, including learning to develop good living habits in life, being rich and organized, having a rigorous attitude towards life and a good style of life, being warm and generous, being honest and trustworthy, being ready to help others, having their own good working principles, and being able to live in harmony with colleagues.
Consciously abide by the company's rules and regulations and insist on participating in every training of the company. I demand positive progress, cherish every brick and tile of the company, and have been devoted to my study and work with rigorous attitude and positive enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition has made me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique.
During this period, although I learned some theoretical knowledge from school, the current situation can not meet the needs of work. In order to master the e-commerce industry and bathroom industry as soon as possible, I insist on coming to the company every day to learn the company's system and theoretical knowledge. During working hours, I will learn practical operation with my predecessors and help to do some small things. In the evening, I will discuss the work content with my predecessors and talk about the inconvenience of work, my dissatisfaction and my shortcomings. My seniors will give me support and spiritual encouragement at work. After a long period of training, overcoming and hard work, I will gradually become a qualified employee.
Although it is only a few months, the gains in the middle are indelible, which cannot be separated from the help of unit leaders and colleagues. I always believe that no matter how bright the match is, there is only light as big as a bean. But if you light a pile of matches with a match, it will burn very brightly. I hope to use my brilliant youth to ignite every guest and inspire my colleagues to contribute to our cause, forge ahead and create a better tomorrow. Of course, my work still has shortcomings and deficiencies. I will continue to study hard and do my best in the future. Our work needs a spirit of transcendence, and I believe that through hard work, our work will get better and better.
Chapter VII Work Summary of Post Personnel
I am xxx, graduated from xxxx University, and my major is xxxx. 20xx started working in the E-commerce Department and is now a customer service specialist. The probation period of joining the company for several months is coming to an end. Since my work, I have made great progress and gained a lot in my thought, study and work under the careful training and teaching of the unit leaders and through my continuous efforts. During this period of work and study, I have a relatively complete understanding of the company; I have a clear understanding of the company's development process, management and personal responsibilities. In the process of getting familiar with the work, I gradually understood the company's core values, such as honesty, diligence, realism and innovation, which added new vitality to the company's steady development. The following is my self-evaluation during the probation period and a summary of my work performance.
At work, my main position is customer service specialist. At work, I try my best to do my job well and improve work efficiency and quality. In addition to doing my job well, during the preparation of Tmall's new store and the department's development of new products, I cooperated with the data specialist and used my own advantages to help him formulate a series of tables and summarize relevant data. Summarized the hot-selling products of the industry in the field of e-commerce (Taobao), and combined with its own products, optimized the title for the fourth time; On the platform of JD.COM, products are imported and so on. As pre-sales customer service, we should put customers first and try our best to meet customer requirements. During the period of learning product knowledge and mastering customer service related skills, it is with such a firm belief that I strictly demand myself, study hard and strive to become an expert. It laid a good foundation for the smooth development of my future work.
In learning, I am strict with myself, correct my work attitude and integrate theory with practice; So as to improve their strengths and ideological and cultural quality, including learning to develop good living habits in life, being rich and organized, having a rigorous attitude towards life and a good style of life, being warm and generous, being honest and trustworthy, being ready to help others, having their own good working principles, and being able to live in harmony with colleagues.
Consciously abide by the company's rules and regulations and insist on participating in every training of the company. I ask for positive progress, care for the company's bricks and tiles, and always devote myself to study and work with rigorous attitude and positive enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition has made me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique.
During this period, although I learned some theoretical knowledge from school, the current situation can not meet the needs of work. In order to master the e-commerce industry and bathroom industry as soon as possible, I insist on coming to the company every day to learn the company's system and theoretical knowledge. During working hours, I will learn practical operation with my predecessors and help to do some small things. In the evening, I will discuss the work content with my predecessors and talk about the inconvenience of work, my dissatisfaction and my shortcomings. My seniors will give me support and spiritual encouragement at work. After a long period of training, overcoming and hard work, I will gradually become a qualified employee.
Although it is only a few months, the gains in the middle are indelible, which cannot be separated from the help of unit leaders and colleagues. I always believe that no matter how bright the match is, there is only light as big as a bean. But if you light a pile of matches with a match, it will burn very brightly. I hope to use my brilliant youth to ignite every guest and inspire my colleagues to contribute to our cause, forge ahead and create a better tomorrow. Of course, my work still has shortcomings and deficiencies. I will continue to study hard and do my best in the future. Our work needs a spirit of transcendence, and I believe that through hard work, our work will get better and better.
Job summary of post personnel 8
It has been three months since 20xx165438/KLOC-0 joined the company on October 30th. During this period, the company leaders and colleagues gave me a lot of help in my work and life. In the initial stage of the company's customer service center, I learned a higher understanding of customer service center construction and customer service through my daily work, and actively communicated with leaders and colleagues in order to integrate into Dongxing Securities as soon as possible.
During the probation period, I was mainly responsible for completing the following tasks:
1. Because the customer service platform of the company's customer service center is in the development stage, I entered the company myself, and first put forward the functional requirements of the customer service platform by using my previous work experience. 20xx65438+February 14 and 65438+February 22nd, I organized the staff of the customer service center and business department of the headquarters to test the customer service platform. At the same time, feedback the test results to the staff of Kim Jong Company in time, communicate with the staff of Kim Jong Company to discuss the functional improvement of the customer service platform, and complete the functional improvement proposal and submit it to the staff of Kim Jong Company on 20xx 65438+ 10/5;
2. Be responsible for editing the quality inspection management measures of the company's customer service center, assisting in formulating the management measures of the company's customer service center and editing the standard terms of the company's customer service center, and improving the system construction of the company's customer service center;
3. Conduct spot checks and quality inspections on the traffic of the headquarters and the customer service center of the Division on a regular basis every month, summarize the problems existing in the traffic and send them to relevant staff, communicate the quality inspection problems, and submit the monthly quality inspection report of the customer service center every month, so as to improve the service level of the customer service center through this work;
4. After the agent system of the customer service platform of the customer service center went online in 20xx 65438+ 10, it began to answer customer consultation calls, which promoted the learning of business knowledge and improved customer service awareness.
5. Organize the morning meeting of the staff of the customer service center every day, and get to know the market information at that time through the morning meeting, * * * learn the daily difficult business knowledge and new business knowledge, and understand the company's recent work tasks and priorities;
6. Train the relevant personnel of Beijing Sales Department according to the workflow, standard language and related work of the customer service center, understand the workflow of the customer service center through training, and improve service awareness;
7. After the seating system of the customer service platform of the headquarters and the business department goes online, the business department will be guided to complete the return visit of new customers through the seating system, and the problem of outbound personnel of the business department will be solved in time;
8. According to the requirements of the company's leaders, in order to strengthen the business communication between various departments of the company, the difficult business of the day is collected and sorted out after the market closes every day, and the difficult business is summarized and sent to the leaders of the brokerage business department at headquarters and the customer service supervisors of each business department every week.
Through the completion of the above tasks, I found that I still need to improve in many aspects:
1, strengthen the study of business knowledge. Through the process of constantly answering customer consultation calls, I found that I still need to strengthen my study of many business knowledge of the company, so as to improve my service level to customers;
2. Strengthen team communication and cooperation. After joining a new group, we must communicate with leaders and colleagues in the construction stage of the company's customer service center to ensure the development and completion of all work. In particular, according to the development goal of the company's customer service center, actively strengthen communication with the customer service supervisors of various business departments;
3. For the construction stage of the company's customer service center, we should use our previous work experience and knowledge of the operation and management of the customer service center to strengthen our innovation ability and find a road suitable for the construction of the company's customer service center.
After officially becoming a member of Dongxing Securities, I made serious improvements according to the shortcomings found during the probation period, and actively completed the tasks assigned by the company leaders, making my own efforts for the construction of the company's customer service center. Complete the online work of the agent system of the customer service platform in the headquarters and the customer service centers of all business departments on schedule, and seriously assist the online work of the customer service centers of all business departments of the company, and at the same time seriously assist the construction of the customer service center system of the company, strengthen the team building management of the customer service center you are responsible for in the future, and actively cooperate with leaders and colleagues to carry out various tasks.