20 19 on may 7th, China Unicom's consumer protection hotline 100 15 was officially opened. If you can't solve your reasonable demands in the business hall, 100 10 hotline and other customer service channels, you can call 100 15.
If you encounter problems, you should first call the customer service hotline 100 10 and ask questions to the intelligent voice assistant according to the voice prompts. If intelligent voice can't solve your problem, we can transfer to manual customer service according to the voice prompt.
The management department that Unicom fears most is the Ministry of Industry and Information Technology, because the Ministry of Industry and Information Technology is the direct supervision and management department of Unicom. This department is mainly responsible for accepting and handling public inquiries, suggestions and complaints about the relevant work of the Ministry of Industry and Information Technology.
How to complain correctly about China Unicom operators
Call Unicom customer service hotline directly 100 10 or visit China Unicom official website page to complain about related issues. Call 1238 1 the foreign government information service hotline of the Ministry of Industry and Information Technology of China, or visit the official website of the Ministry of Industry and Information Technology of the People's Republic of China to complain about the unreasonable behavior of China Unicom.
Call the 123 15 national unified consumer complaint hotline or complain about Unicom on the 123 15 national platform. Call the customer rights protection service hotline of China Unicom Group directly 100 15. Log on to the official website page of the State Bureau for Letters and Calls to make a complaint.
After the hotline is connected, tell the intelligent voice customer service what you need help with. If the situation is complicated and needs the help of human customer service, you can tell the intelligent voice customer service complaints and suggestions, and it will help you access the human customer service for processing.