12345, namely 12345 government service convenience hotline, refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc.
12345 service hotline is usually used for:
1. Public service information consultation on administrative functions, responsibilities, policies and procedures;
2 complaints, opinions and suggestions on administrative management, social management and public services;
3. Non-emergency management and service for help within the scope of administrative functions and powers;
4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;
5. Praise the efficiency and administrative effectiveness of government departments and their staff.
The Guiding Opinions of General Office of the State Council on Further Optimizing Local Government Service Hotline stipulates that "12345" will provide "7×24 hours" all-weather manual service. At the same time, optimize the process and resource allocation, realize the close connection between hotline acceptance and background service, ensure that the problems and reasonable demands reflected by enterprises and the masses are handled and disposed of in time, make the government service convenience hotline connect faster, distribute more accurately and operate more practically, and create a convenient, efficient, standardized and intelligent government service "total customer service".