Do you know the precautions of business telephone etiquette? Do you know the etiquette of business telephone? The following are the etiquette precautions for business phone calls that I brought to you. Welcome to reading.
Taboo words for answering the phone
Never use "say!" When answering the phone. "Go ahead!" .
Speaking is an imperative way, which is unacceptable and impolite. Some people say "speak" or "speak" as soon as they answer the phone, or add one or two more words "listen, speak!"
This behavior may be understandable in companies and enterprises. For some reason, due to busy work and tight time, there is not much indirect telephone call. I hope the other party is straightforward and don't waste time. But this way of hard answering the phone is too rude, and there is a domineering momentum, as if it were putting on airs. It gives people the feeling that "speak quickly, I don't have time to talk to you on the phone!" "
Some people are too lazy to "talk" about this way of answering the phone, and simply hang up without saying a word. I wanted to contact some business or provide some information. I was very uncomfortable when I heard his tone. This is tantamount to saying nothing. Such a person is too lazy to ignore him.
Everyone wants others to be polite. Who wants to deal with people who are impolite? Therefore, when you answer the phone, you must pay attention to manners.
Matters needing attention in answering telephone in workplace
1. The bell didn't ring three times.
Answer the phone according to the principle of "no more than three rings", especially if you have an appointment. It's a serious faux pas not to pick up an appointment. Trained staff usually answer the phone after the phone rings two or three times, because if you answer the phone as soon as it rings, it is likely that the phone will be disconnected.
2. Clear responsibilities
Answer the phone first "sign up" and introduce yourself. The advantage is that in case the other party dials the wrong number, it won't be wrong again. Generally speaking, if you have an appointment, don't ask others to answer it for you. If you answer the phone on behalf of a leader or colleague, and it happens that the leader or colleague is not here, you should first tell the other party that the leader or colleague you are looking for is not here, and then ask the other party's identity, what the phone call is about and whether you need to convey it. Never cross-examine the other party first, and then say that the leader is absent, lest the other party mistakenly think that it is intentional avoidance.
3. Deal with emergencies correctly
In daily work, telephone interruption is a common situation, especially for mobile phones. When talking, they are disconnected, either without power or disconnected. In this case, you must tell the other party that the network may be bad at your location and ask the other party to call back at a specified time. In case the phone is suddenly interrupted, you should call back immediately. When you call back, the first sentence is to apologize and tell the other party that the phone is disconnected or the battery is used up. This is respect for others.
Polite expressions about telephone calls
1. Hello! This is the department (room) of XXX company. Who are you looking for?
2. This is me. Who is this, please? ..... go ahead.
3. What can I do for you? what can I do for you? )
Don't worry, I'll do my best.
You're welcome. This is what we should do.
6.XXX is not here. Can I take a message for you? Would you please call back later? )
7. Sorry, please consult XXX's department (office) for this kind of business. Their number is …(XXX is not this phone number, his (her) phone number is …)
8. You have the wrong number. I am the XXX department (office) of XXX company ... It doesn't matter.
9. Goodbye! (Same as the following)
10. Hello! Excuse me, are you XXX company?
1 1. This is the XXX department (room) of XXX company. May I know your name?
12. Please help me find XXX.
13. Sorry, I dialed the wrong number.
14. I'm sorry about this question ... Please leave your contact number and we'll get back to you as soon as possible, okay?
Principles of business telephone etiquette
With the increasing popularity of mobile phones today, we should follow the following principles when using mobile phones:
1. Don't use mobile phones in hospitals or airports, so as not to affect the electronic equipment in airports and hospitals.
Please pay attention when you make a phone call. In some places, mobile phones are not allowed For example, gas stations, some restaurants, bars, theaters, cinemas and train baggage stations prohibit the use of mobile phones.
3. When you are not using your mobile phone, please lock the phone buttons to prevent you from accidentally dialing special phone numbers such as 1 19,1120.
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