Ordered institutions to put forward countermeasures, strive for parents' understanding, turn existing courses into compliance courses, and connect with other institutions to provide parents with alternative courses. At present, the organization has announced the course plan and refund to parents, and informed each parent that parents can choose by themselves. If parents can't reach an agreement with the institution, they can solve it through judicial channels.
The Whale Classroom wrote to the parents of the Whale Classroom on the official WeChat, saying that it had stopped the new sales and renewal of the original business in early August, and found the direction of transformation as soon as possible and resolutely transformed.
The reply said that since the end of July, users have many questions about the industry and products, and the number of consultations has directly increased by dozens of times, far exceeding the capacity of the current service team.
The whale had to greatly reduce the size of the service team, and the personnel changes made it impossible for users to contact the original service personnel. The combination of the two factors has caused many parents to fail to reply to WeChat in time, and the customer service phone can't come in, which further conveys anxiety and causes more parents to consult, resulting in a vicious circle.
In response to these situations, the agency said that it had urgently dispatched the 150 service team, with a total of 240 people.
Basic information:
Why is the refund processing so slow? The training institution replied, first, because of limited manpower, many parents communicated with us, in fact, mainly because of the loss of refund and worry.
There are also a large number of parents who choose not to refund their fees to continue their studies when the service personnel explain clearly. Second, we also suggest giving priority to the new products developed by the giant whale.
At the same time, it has reached a transfer plan with the head institutions of disciplines or quality in the market, which can provide courses for whale users at a discount of more than 10% below the market price.