What is the scope of acceptance of 12378? 12378 is what we often call the CIRC. This hotline is mainly to help consumers protect their rights. Let's look at the scope of acceptance of 12378.
What is the scope of acceptance of 12378? The main duties of 1 are to accept insurance consumers' rights protection complaints and reports on insurance violations of insurance institutions and their employees, other units and individuals, quickly contact, transfer and handle all kinds of complaints and reports from consumers, and feed back the results to callers, so as to properly solve the hot, difficult and focal issues that consumers have strongly reflected.
12378 complaint process
Consumers who call 12378 only need to pay local calls, and all long-distance calls are paid by the CIRC. The hotline attendant 12378 inputs the caller's name, reflected matters, demands and other information into the system 12378, and submits it to the insurance regulatory agency in the jurisdiction for handling on the same day.
The organizer will also introduce the progress of complaint handling into the 12378 system in time, and consumers can check the progress of complaint handling through the 12378 hotline. The Insurance Regulatory Bureau has formulated a rapid handling mechanism, requiring all insurance companies to have special personnel responsible for accepting complaints and tracking feedback, so as to improve the speed of resolving contradictions and disputes through consultation.
According to the Measures for Letters and Visits of China Insurance Regulatory Commission, the organizer will inform the caller whether to accept the call within 5 days from the date of receiving the call information on hotline 12378, and the letters and visits will be settled within 60 days from the date of acceptance. If the situation is complicated, with the approval of the relevant person in charge of the organizer, the processing period may be appropriately extended, but the extension period shall not exceed 30 days, and the complainant shall be informed in writing of the reasons for the extension.
What is the scope of acceptance of 12378? 2. Telephone complaints about rights protection from various departments are recommended to be collected.
12337 national anti-gang office: accepting complaints and reports involving village tyrants and evil forces. Direct online search 12337, enter the intelligent reporting platform of the national anti-vice office, and report with one click;
12350 emergency management bureau: accepting safety-related complaints such as safety production and potential safety hazards;
123 19 Housing and Construction Bureau (Comprehensive Law Enforcement Bureau: Urban Management): consulting on water supply and gas supply, and accepting complaints and reports on city appearance and illegal buildings managed by housing and construction departments;
12333 human resources and social security bureau: accepting complaints and reports of labor disputes and wage arrears, and providing policy advice on pension insurance and employee welfare;
1230 1 Culture and Tourism Bureau: accepting tourism complaints;
12378 China Banking and Insurance Regulatory Commission, China: accepting insurance complaints;
13205 post office: accepting complaints about express delivery service;
123 15 market supervision bureau: accepting reports and complaints from government departments and institutions or complaints from consumers about arbitrary charges;
122 traffic police force: traffic accident alarm
What is the scope of acceptance of 12378? 3 12378 What are the scope of complaints accepted?
1, reflecting that branches and insurance intermediaries of insurance companies within their jurisdiction violate laws, administrative regulations and the provisions of the CIRC and damage the legitimate rights and interests of insurance consumers, which should be dealt with by the CIRC according to law;
2, reflect the insurance practitioners within the jurisdiction of the insurance regulatory laws, administrative regulations and the provisions of the China Insurance Regulatory Commission, damage the legitimate rights and interests of insurance consumers, according to the law should be handled by the Insurance Regulatory Bureau;
3. Other circumstances that should be handled by the CIRC according to law.
12378 complaint process
1. The consumer called 12378 to inform the operator of his name, complaints and requirements.
2. 12378 was handed over to the insurance regulatory agency of the jurisdiction for handling on the same day.
3. The person in charge of complaints of insurance companies will be responsible for accepting and tracking complaints, so as to improve the speed of resolving contradictions and disputes through consultation;
4. 12378 After the complaint is filed, the CIRC will inquire whether it is accepted within 15 days and settle it within 60 days. If the situation is complicated, with the approval of the relevant person in charge of the organizer, the processing period may be appropriately extended, but the extension period shall not exceed 30 days, and the complainant shall be informed in writing of the reasons for the extension.