Front Desk: Hello, are you looking for the boss XXX?
I will transfer you to the boss's secretary's office. A moment, please.
Or just say to the guest: please wait a moment, I'll transfer you right away. (Then transfer the call directly to the Secretariat)
If the guest says he must transfer to the boss's office, you can find an excuse to tell the guest that your call can't be transferred directly and needs to be transferred through the secretariat.
(2) If the guest wants to transfer to the boss's mobile phone.
You can say we don't have the boss's phone number, or you can say it's not convenient to disclose it. If the guest insists, you can tell the first mate and ask him to help with it, or transfer to the switchboard and ask the manager if he wants to answer it.
You can transfer the sales telephone numbers of all hotels to the purchasing department office.
If you want to find a purchasing manager, just transfer it directly to the purchasing secretary.
It is always inconvenient for a guest to ask for manager XX's mobile phone number. If the guest is tough, be a secretary, see if the manager can answer, or ask the first mate.
Question 2: I am a front desk clerk. How can I refuse other people's calls? If you are new to this company, you'd better record their contact information and products first. Ask your superiors again if the company needs this product. You can ask the couple if there is anything they don't understand. On the other hand, if you don't know how to ask, the impression of the leader on you will be discounted. After asking your superiors, wait for such a second sales call. You can refuse, for example, "Sorry, our company doesn't need this kind of business for the time being, thank you" or "The person in charge of this area is in a meeting, so it's not convenient to take your call. Is it convenient to leave your contact information? I'll tell him after the meeting "or" send a relevant plan to the mailbox first, and the person in charge will contact you when he feels appropriate after reading it. " I can give you a work QQ mailbox.
Generally, the boss's phone number will be given to his friends or close customers without going through you. If that person insists on the phone number of the boss, "Sorry, the company has regulations that the contact information of colleagues cannot be disclosed. Please understand, I will convey your information to the boss, and then our boss will contact you." "If he is really a customer friend of your boss, you can show this information to the boss. Anyway, he's the one who won't call back. And he won't blame you.
If that person speaks as if he is really a customer of the company, and you really can't tell the difference, and he insists on the boss's phone number, then you can transfer the relevant information or phone number to the boss's assistant or your superior. Ask them what to do, and they will give you the phone number when they say yes. Anyway, when the boss blames you, you don't have to bear it yourself.
Question 3: How does the administrative receptionist politely refuse visitors? Just say you are at work now.
Or have something to do now
Let the other party come again next time
That's it.
Question 4: As a receptionist, how to politely refuse those leaders who are in charge of online sales staff to be absent, just go out and don't know when to come back, and are in a meeting?
Question 5: How to refuse others when the company's front desk answers the phone 1. Hello, the chairman is in a meeting. Please leave your contact information, and I will tell him later. (First gift)
Because of company regulations, it is not convenient for me to disclose the contact information of the chairman, and the contact information I provided may not be useful. I'm sure you must be very busy at work, but please forgive me for considering that our chairman also has to deal with a lot of things. I'm sorry for wasting your precious time, too. (rear soldier)
Question 6: How to politely refuse to sell when the front desk answers the phone? Polite answer: sorry, we don't need it for the time being or the company has regulations that we can't transfer the specific contact person.
The impatient answer: no, goodbye!
I am in business, and the above two situations are often taken care of, haha! Another front desk MM~~~
Question 7: How to politely refuse to chat with others at the hotel front desk? Sorry, it's working time. Excuse me!
Please accept it, thank you!
Question 8: As a receptionist, how to smile politely and refuse to tell a salesman or a sales call? We don't need it here.
Please don't disturb our normal work.
If you have promotional materials, you can leave some. Put it at the front desk.
If there are colleagues who need it, you will recommend them.
Not too stiff.
Question 9: How does the front desk refuse to call the boss? Generally, sales calls are made to the front desk, and people who talk about important business contact the boss directly.
It can be said that it is polite without offending potential important customers:
1 Which manager are you looking for? Do you have an appointment? (If you don't have an appointment, you can ask the other party to leave contact information and intention to call if you don't know who to look for. If you don't want to stay, send it here. )
Question 10: I am the front desk of the company, and I often receive some unnecessary calls. What's a good way to refuse, and it's best to be tactful? Thank you. Five points can only say that you have a good temper. You often refuse such calls. I got a call like this. I just said, "No, thanks." And then I hung up.