Question 2: What is the complaint telephone number of 2:ZTO Express Headquarters? The official customer service of Zhongtong is 953 1 1.
Question 3: How to complain about ZTO Express! I sympathize with your experience very much, but unfortunately, I tell you that you can only regret choosing ZTO Express. There is no need to complain. It's no use complaining, even the people at the company headquarters won't solve it for you. Their company stipulates that the goods must be insured and the insured price is charged at 3% of the goods. The maximum compensation for insured goods is 5,000 yuan, and the maximum compensation for uninsured goods is 200 yuan. I guess you didn't insure the price at the beginning, so save your energy. Even if you spend a lot of effort, there is only 200 yuan to compensate you from the place where you deliver the goods to the Shanghai headquarters, and you will still be angry and spend nearly 200 yuan on the telephone bill.
These are all my experiences, and you will know by describing my stay here.
I have a bill sent from my hometown in Wuhan to Beijing school. There are many things, about 10 kg. The courier fee charged me 70 yuan, which was sent out on the 22nd of a month and arrived three days later. At noon that day, I was still resting in the dormitory. Someone called me and asked me to pick up the courier at the east gate of the school. I was still wearing pajamas, and it was difficult for me to move back by myself, because I was too heavy, so I asked him to wait for a while. I got dressed in a hurry and borrowed a bike (it took about 15 minutes). I just borrowed my bike and got a bad phone call. I asked if I wanted to express it. I said I would be there soon, so I arrived by car (the process only took less than 5 minutes). As a result, I arrived at the school gate and the courier disappeared. A courier next to me told me that Zhongtong had just walked less than 1 minute. I immediately called to ask, and the salesman said arrogantly, you don't have to come, I have already left ~ ~ I was furious at that time, and my boyfriend was there. Seeing this, I immediately took my phone and business theory, and the salesman hung up after they scolded each other for a while. Later, I called Zhongtong Company in this area, and the operator of the company asked me to pick it up myself, saying that I only delivered the goods once, and there was no second time, saying that we deserved it. I was very angry! Later, I found the complaint phone number of Beijing headquarters. After dialing, a woman answered the phone first. After asking me what the problem was, another woman answered the phone and asked me what was going on. After I told her about it, she asked me to wait and see the express tracking. Then I heard her read the distorted tracking record on the express tracking list in a semi-sarcastic tone. It says that the courier waited for half an hour after making an appointment with me, and then called to urge me. I waited 10 for more than a minute, and it said that I called the salesman first. While reading me, she explained sarcastically that she didn't listen at all or read all the distorted records. Then there is the following dialogue.
"Does your company only deliver goods once? I asked Shentong Company, and they said they would always deliver the goods. "
"That's Shentong, and we are Zhongtong."
"Why does Zhongtong only send it once?"
"Then we sent it to you and didn't receive it. Only you got it yourself. "
"I went and he left."
"If you ask the salesman to wait for you for more than half an hour, people will definitely leave."
"No more than half an hour. If you don't believe me, I can show you the phone records. More than 20 minutes at most ~ ~ "
"Our rule is to wait only five minutes."
At the speed of 1M/S, it takes 15 minutes to get from our dormitory to the east gate of the school, without preparing for going downstairs. In other words, I have to drive as soon as I get the call, provided that:
(1) I have the ability to predict when he will come.
(2) Get your bike ready, because it is impossible to get there on foot within the time (5 minutes) specified by them.
(3) You can't go down the stairs, just jump out of the window (I live on the 6th floor. It takes about 2 minutes to walk down the stairs from the sixth floor ~ ~
(4) Make sure that the salesman didn't leave when I first arrived ~ ~
Later, I called and asked people to pay extra delivery fee for re-delivery ~ ~ ~
I also wanted to sue him in the past. Later, when I asked, the Consumers Association would not pay attention to these "small things". Consumers in China are really sad ~ ~
It was a mistake to choose Zhongtong. Zhongtong is full of rubbish, but Zhongtong is still developing so fast, mainly because it is cheap, ten cheaper and eight loves, and farmers are real. Who called their founder a farmer? People without knowledge are usually short-sighted. Now there are too many online complaints, which indicates that this company will face incalculable consequences (bankruptcy) caused by long-term accumulation in the near future. After several phone calls with Zhongtong Company, I finally understand why there are so many complaints from this company and their >>
Question 4: Does 4:ZTO Express have a complaint phone number? You can call this number to complain.
Question 5: Dear ZTO Express, it is useless to complain about the telephone number.
Question 6: In ZTO Express, complaints can usually be resolved within a few hours.
Call the local courier or the customer service of the express headquarters to complain first.
Of course, it is basically useless (as everyone knows), but it is better to be useful.
If not, the main points are as follows:
Then go to the website of sswz.spb.gov/, State Post Bureau to complain, which is very useful and is the boss of all courier/mail categories.
The effect is super good, because they will be fined directly and the courier will contact you immediately.
It is also possible. 12305 hotline
Question 7: The complaint telephone number of ZTO Express. It's best not to expect complaints.
At present, it is an indisputable fact that the express delivery industry lacks supervision. The State Postal Administration, known as the supervision department of the express delivery industry, also said that they can only regulate, but not control, and there is no specific punishment standard for problems in the express delivery industry in the National Postal Law. Therefore, it is difficult to find a reliable and effective department for this dispute, or we can only take the so-called legal prosecution procedure.
Personal suggestion: it is best to find the courier with a gentle attitude to know the truth, and don't make the courier angry. When the problem is solved and the things are received, you can vent your dissatisfaction as much as you like, and then you don't have to worry about anything. Heroes don't suffer immediate losses, and now there is no industry anger. First protect your own interests and maintain a good attitude, and then make contributions to the norms of national laws and regulations.
Remember two words: those who know the times are heroes; Don't punish yourself with other people's mistakes! ! ! ! ! !
Question 8: Where can I complain about ZTO Express official website?
Call the local courier or the customer service of the express headquarters to complain first.
Of course, it is basically useless (as everyone knows), but it is better to be useful.
If not, the main points are as follows:
Then go to the "State Post Bureau Complaint Website" to complain, which is very useful and is the boss of all express delivery \ mail categories.
The effect is super good, because they will be fined directly and the courier will contact you immediately.
Question 9: If you want to complain about ZTO Express, you can complain.
Call the local courier or the customer service of the express headquarters to complain first.
Of course, it is basically useless (as everyone knows), but it is better to be useful.
If not, the main points are as follows:
Then go to the website of sswz.spb.gov/, State Post Bureau to complain, which is very useful and is the boss of all courier/mail categories.
The effect is super good, because they will be fined directly and the courier will contact you immediately.
It is also possible. 12305 hotline
Question 10: How to complain about ZTO Express 1? First of all, please complain to the courier company. If you are not satisfied with the result of the complaint, please call the provincial telephone number+12305 to make a complaint to the local postal administration or the State Post Bureau or submit a complaint to the State Post Bureau online.
2. If you are not satisfied with the telephone complaint, you can search official website of the State Post Bureau through Baidu, and then click Register.
3. After the registration is successful, log in to the account, click on the home page and I want to appeal or click on the online appeal.
4. Read the notice of appeal, and then click the Read button.
5. Finally fill in the complaint information, marked with an asterisk is required, and then click the submit complaint button.
6. How to view the complaint consultation information: Click on the left column of My Information to view the complaint consultation information.
7. Precautions: The complaint accepting institution shall complete the handling within 30 days from the day after receiving the complaint. If you can answer on the spot, answer on the spot; If you can't answer on the spot, you should make a decision on accepting or not accepting the complaint within 5 days after receiving it, and notify the complainant.
Consumer complaints should meet the following conditions: first, the complainant is the direct interested party in the complaint case; Second, there is a clear respondent; Third, there are concrete facts; Fourth, after complaining to postal operators for 30 days (60 days for international business), they did not reply, or they were dissatisfied with the handling and reply of postal operators; Fifth, consumers should provide their own name, telephone number, mailing address, postal code, appellee's name and address, appeal request, reasons, relevant evidence and appeal date; Sixth, the complainant shall file a complaint within one year from the date of complaint.